Customer Service Representative jobs in Fremont, CA

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Customer Service Representative
  • Crash Champions
  • Los Gatos, CA FULL_TIME
  • Champions Do More

    Crash Champions is home to a collection of team members driven by a deeply-rooted purpose and guided by a powerful principle: Here, We Do More.

     

    It’s the Crash Champions DNA and it’s the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.

    Responsibilities

    Position Summary:

    The Customer Service Representative is responsible for ensuring best-in-class customer service is delivered to all customers throughout the repair process.

    This position requires a high level of customer service, communication skills, and a positive attitude. The Customer Service Representative must possess a moderate level of technical knowledge about the auto-collision repair process.

     

    Responsibilities:

    • Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
    • Establish communication expectations with customer: Provide repair status updates to customer via call or text based on an established communication cadence with the customer
    • Communicate with Service Advisor: Frequently communicate to get updates regarding the status of vehicles within the repair process
    • Conduct final quality control check: Perform the final quality control check prior to customer pick up to ensure the quality of the repair will meet or exceed customer expectations and Crash Champion's standards
    • Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
    • Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Service Advisor role as needed
    • Additional responsibilities as assigned

     

    Qualifications

    Basic/Required:

    • Legally authorized to work in the United States
    • 6 months or greater of prior experience working in a fast-paced, customer-service environment
    • Proficient with Computers, as well as, other software

    Preferred:

    • Bilingual (Spanish)
    • Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
    • Ability to work collaboratively with others to meet shared objectives

     

  • 19 Days Ago

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Customer Service Representative I
  • Santa Clara Family Health Plan
  • San Jose, CA FULL_TIME
  • Customer Service Representative I Salary Range: $51,261 - $74,328The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change. FLSA St...
  • 19 Days Ago

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Customer Service Representative
  • Crash Champions
  • San Jose, CA FULL_TIME
  • Champions Do More Crash Champions is home to a collection of team members driven by a deeply-rooted purpose and guided by a powerful principle: Here, We Do More. It’s the Crash Champions DNA and it’s ...
  • 20 Days Ago

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Customer Service Representative / Dispatcher
  • NBLY - Aire Serv of Campbell & Saratoga
  • SAN JOSE, CA FULL_TIME
  • Location: 4717 Canyon River Court, SAN JOSE, CA, 95136 BenefitsPay: $20.00 - $28.00 per hour401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insurance8-hour shiftAs a Customer S...
  • 22 Days Ago

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Customer Service Representative
  • Stanford University
  • Redwood, CA FULL_TIME
  • Welcome to Land, Buildings & Real Estate Land, Buildings & Real Estate (LBRE) is the operational core of Stanford University’s physical campus. LBRE constructs and maintains the Stanford campus, where...
  • 23 Days Ago

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Customer Service Representative
  • Single Sales Demo Master salesax3
  • Pleasanton, CA FULL_TIME
  • Job Responsibilities: Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions ...
  • 23 Days Ago

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0 Customer Service Representative jobs found in Fremont, CA area

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Customer Service Representative
  • Truvic
  • Campbell, CA
  • **Customer Service Representative** * Campbell, CA * Full Time * Customer Service * Entry Level **SUMMARY:** This positi...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Culligangreatlakes
  • Fremont, CA
  • ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001062 Show...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Eagle Peak Solutions, Inc.
  • San Pablo, CA
  • The customer comes first within the hospitality industry and that is no exception at Eagle Peak Solutions. Our Customer ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Federal Realty
  • San Jose, CA
  • **Customer Service Representative** **San Jose, CA** * DECEMBER 14, 2021 * JOB ID 2021-1605 * Facilities **Overview** Fe...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • TopBuild Corp
  • Newark, CA
  • Customer Service Representative page is loaded **Customer Service Representative** locationsNewark, CA time typeFull tim...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Chilton Auto Body
  • San Carlos, CA
  • Position Title: Customer Service Representative Department: Operations Reports to: Location Manager Position Summary: Th...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Oldcastle BuildingEnvelope
  • Fremont, CA
  • Job Description Job Description Job Summary We are looking for a full-time Customer Service Representative for our Fremo...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Spherion Staffing & Recruiting
  • Pleasanton, CA
  • Job Description Job Description Our Pleasanton client, seeks a Call Center Customer Service Representative. This is a 3-...
  • 3/25/2024 12:00:00 AM

Fremont (/ˈfriːmɒnt/ FREE-mont) is a city in Alameda County, California, United States. It was incorporated on January 23, 1956, from the annexing of Centerville, Niles, Irvington, Mission San José, and Warm Springs. The city is named after John C. Frémont, an American explorer and former US Senator from California, Governor from Arizona, Major General in the Union Army, and the first Republican presidential candidate, in 1856. Located in the southeast San Francisco Bay Area and straddling both the East Bay and South Bay regions, Fremont has a rapidly-growing population of around 230,000. It i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Representative jobs
$43,930 to $55,059
Fremont, California area prices
were up 2.9% from a year ago

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