Customer Service Manager jobs in Virginia Beach, VA

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Zigma Tax Service
  • Virginia, VA FULL_TIME
  • We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

    Customer Service Representative Responsibilities:

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Requirements

    • High school diploma, general education degree, or equivalent.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.
    • Experience working with customer support.


    Benefits

    401(k) 6% employer match
    *10 days paid leave
    *Flexible work schedule
    *Dependent Care Account
    *Health Club Membership (up to $120 per month)
    *Accident and Critical Illness Insurance
    *College tuition for children of employees

  • 15 Days Ago

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Customer Service Site Manager
  • LoanCare
  • Virginia, VA FULL_TIME
  • Overview Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or rea...
  • 20 Days Ago

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Customer Service-Self Storage Manager
  • Public Storage
  • Virginia, VA FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $14.00 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 21 Days Ago

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Customer Service Site Manager - Onsite
  • LoanCare
  • Virginia, VA FULL_TIME
  • Overview Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or rea...
  • 25 Days Ago

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FT Manager Customer Service (H)
  • Food Lion
  • Virginia, VA FULL_TIME
  • Address: USA-VA-Virginia Beach-3208 Holland Road Store Code: Store 00437 Front End (7210291) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve ...
  • Just Posted

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FT Assistant Manager Customer Service
  • Food Lion
  • Columbia, NC FULL_TIME
  • Address: USA-NC-Columbia-Hwy 64 & La Keiser Rd. Store Code: Store 02110 Front End (7229464) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve s...
  • 1 Day Ago

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0 Customer Service Manager jobs found in Virginia Beach, VA area

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GEICO Customer Service Representative
  • Government Employees Insurance Company
  • Virginia Beach, VA
  • Customer Service Representative – Virginia Beach, VA Salary: $18.86 per hour / $ 38,002.90 annually When you grow, GEICO...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Amazing Comfort
  • Hampton, VA
  • Job Description Job Description Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Su...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Madden Insurance Agency LLC
  • Virginia Beach, VA
  • Job Description Job Description Seeking an Insurance customer service representative for our personal lines insurance de...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Kelly Services Inc.
  • Norfolk, VA
  • NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeIDEUsed by Google DoubleClick to ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Getem Services
  • Norfolk, VA
  • Job Description Job Description CSR (Customer Service Representative) Long-Term/Ongoing Handle various incoming and outg...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • 50floor, Inc.
  • Newport News, VA
  • **Customer Service Representative** **Department:** Customer Service **Location:** Newport News, VA **Position Summary:*...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • David's Bridal, LLC.
  • Virginia Beach, VA
  • BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for e...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • stihlcareers.com
  • Virginia Beach, VA
  • ** Customer Service Representative** 31852 **Purpose** As a family-owned company, its the people who continue to make ST...
  • 3/24/2024 12:00:00 AM

Virginia Beach is located at 36°51′02″N 75°58′40″W / 36.8506°N 75.9779°W / 36.8506; -75.9779 (Virginia Beach). According to the United States Census Bureau, the city has a total area of 497 square miles (1,290 km2), of which 249 square miles (640 km2) is land and 248 square miles (640 km2) (49.9%) is water. It is the largest city in Virginia by total area and third-largest city land area. The average elevation is 12 feet (3.7 m) above sea level. A major portion of the city drains to the Chesapeake Bay by way of the Lynnhaven River and its tributaries. The city is located at the southeaster...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$89,434 to $119,797
Virginia Beach, Virginia area prices
were up 1.2% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020