Customer Service Manager jobs in Vincennes, IN

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Field Marketing Representative
  • Oakland Manager LLC
  • Edgewood, IL FULL_TIME
  • As a Field Marketing Representative for Justice Cannabis Co. you will represent our brands across Illinois for the purposes of brand awareness and the sampling of non-medicated products.

     

    You will love this role if you are enthusiastic about the benefits of medical and recreational cannabis. Attributes of the FMR are a highly social people person who is adaptable and flexible. Your schedule will be ever-changing, however, primary hours will be Thursday-Sunday across the South Central Illinois area. 

     

    Mileage will be provided for locations more than 25 miles away from our Edgewood office, and travel may be up to 200 miles. 

     

    In this role, you will largely be in charge of encouraging growth and brand awareness through product education. 

    FMRs will report to the Marketing Manager.

    This job is for you, if you have a background in customer service, sales, or marketing and have strong communication skills.

    You have an upbeat and bold attitude! You're a no-nonsense, fun and have a work hard, enjoy life mentality.

    You're organized and highly adaptable- have good communication on all channels (email, text, Teams, etc. ) 

    You have a deep understanding of what it takes to complete a successful event 

    You're Adaptable - able to multi-task efficiently and optimally prioritize business needs 

    You're naturally outgoing and internally motivated in your personal and professional efforts

    A relationship builder, you are excited by the opportunity to partner with our consumers and retail partners

    Goal-oriented self-starter and able to take the initiative to achieve/exceed goals 

    You're genuine in your desire to educate and advise consumers on Justice products 

    You're able to maintain a flexible schedule You're passionate about cannabis and cannabis education 

     

    As Justice's Field Marketing Representative - Edgewood , IL, you will represent all Justice product lines across the entire portfolio 

    Conduct in-store demos, as assigned by the sales and marketing team.

    Communicate facts regarding accurate dosing, nutrition, and key functions and benefits of cannabis

    Provide samples and gift branded swag to interested patients 

    Supervise all activity and consumer insights/feedback through digital recaps (taking photos and video on site at events)

    Be the eyes and ears of Justice from the field, reporting observations regarding retail accounts as well as competitor activity 

    Communicate success stories, key findings, and other activities to your manager 

     

    Marketing Events: 

    Support Trade Marketing events (inside & outside of retail environment) relevant to the brand and to the region (i. e. local festivals)

    Participate in the execution of sampling initiatives, reaching patients where they live and play 

     

    Building & Maintaining Relationships: 

    Build harmonious relationships with our retail partners and their staff to cultivate a strong affinity for the Justice brand! 

    Budtender/Staff Trainings: Conduct retail staff training (within accounts) on the Justice brand portfolio. 

     

    What we're looking for:

    2 years of experience in events, promotions, media or consumer products marketing 

    Minimum of 2 years work experience in a customer service setting

    Be 21 years of age 

    MUST have reliable transportation and be able to work evenings and weekends!

    Approx. 20-24 hours per week

    This is a remote role, but FMR may need to come to the office up to one day per week for sample pick-up and meetings. 

     

    The ability to positively engage the public, representing the brand in a highly positive manner An understanding of both marketing & sales fundamentals Sales experience and/or knowledge of the cannabis industry or CPG industry

  • 3 Days Ago

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Customer service and
  • Adventures With The Bissingers
  • Princeton, IN FULL_TIME
  • Join us as a Customer Service And Sales Support Representative and embark on an exciting journey in the world of travel! As the demand for travel skyrockets, we're offering specialized training, onlin...
  • 14 Days Ago

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Customer service
  • American Red Cross
  • Effingham, IL FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
  • 1 Month Ago

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PARK MANAGER
  • National Park Service
  • Vincennes, IN FULL_TIME
  • This permanent full-time position is located in George Rogers Clark National Historical Park. If you have questions regarding the area or duties of the position, contact Deputy Regional Director, Rick...
  • 3 Days Ago

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Case Manager - QIDP
  • Prairieland Service Coordination, Inc.
  • Effingham, IL FULL_TIME
  • We are looking to add to our Prairieland family in Decatur, IL. Prairieland is seeking a Case Manager/QIDP to serve Effingham, Coles and Shelby Counties. Bachelors degree in human service related fiel...
  • 1 Day Ago

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Assistant Plant Manager
  • Wabash Valley Service Company
  • Newton, IL FULL_TIME
  • Assistant Plant Manager - Wabash Valley Service Company - Newton, IL The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS...
  • 1 Month Ago

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0 Customer Service Manager jobs found in Vincennes, IN area

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FT Customer Service Representative (Work From Home)>
  • Guild Mortgage Company
  • Vincennes, IN
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $23 per hour / Medical, dental, vision, & life / 401k match...
  • 3/27/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • Dick's Sporting Goods, Inc.
  • Vincennes, IN
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $46.2K per year / Benefits - As a Customer Service Rep you'll: As...
  • 3/27/2024 12:00:00 AM

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Entry-Level Customer Service Associate - Olney
  • Mach1stores
  • Olney, IL
  • * 25-Feb-2022 to 26-Mar-2022 (EST) * Olney, IL, USA * 12.00 * Hourly * Part Time *Health Insurance, Vacation Time, Shift...
  • 3/26/2024 12:00:00 AM

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FT Customer Experience Specialist (Work From Home)>
  • Hingham Institution for Savings
  • Vincennes, IN
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Individual and Family Health Care Plans / Retirement ...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Vincennes, IN
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Vincennes, IN
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/24/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • TridentCare
  • Vincennes, IN
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
  • 3/24/2024 12:00:00 AM

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FT Customer Experience Agent (Work From Home)>
  • Ramp
  • Vincennes, IN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $55K per year / Medical, dental & vision / 401k / WFH stipe...
  • 3/24/2024 12:00:00 AM

Vincennes is a city in and the county seat of Knox County, Indiana, United States. It is located on the lower Wabash River in the southwestern part of the state, nearly halfway between Evansville and Terre Haute. Founded in 1732 by French fur traders, notably, François-Marie Bissot, Sieur de Vincennes for whom the Fort was named, Vincennes is the oldest continually-inhabited European settlement in Indiana and one of the oldest settlements west of the Appalachians. According to the 2010 census, its population was 18,423, a decrease of 1.5% from 18,701 in 2000. Vincennes is the principal city o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$84,796 to $113,584
Vincennes, Indiana area prices
were up 1.3% from a year ago

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