Customer Service Manager jobs in Victorville, CA

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

G
Field Maintenace Supervisor Ft. Irwin, CA
  • General Dynamics Land Systems Customer Service & Support Company
  • Fort Irwin, CA FULL_TIME

  • At General Dynamics Land Systems has an opportunity for an experienced leader to lead a team that will put our Customer at the center of everything we do. Our commitment to protect and enable the men and women who serve, drives us to develop products and systems that give them a clear advantage for mission success. We are looking for passionate individuals to help us deliver innovative, unique solutions to our Customers.

    General Dynamics Land Systems' Stryker sustainment organization currently has 1 opening for a Supervisor at Fort Irwin, CA (TDY). The selected candidate will lead a team of 4 Combat Vehicle Mechanics in support of the OSWV program at NTC, supporting 14 Stryker Combat Vehicles.

    FSR/Supervisor Position Responsibilities:
    • Serve as the General Dynamics Land System representative assigned to Stryker Brigades and other Stryker-equipped units world-wide.
    • Provide oversight to a team of 5 - 25 GDLS Combat Vehicle Mechanics and Material Handlers. Responsible for employees' time cards, assigned property, required training, schedules, quality of work, and coaching/mentoring.
    • Travel to support the customer when required.
    • Monitor and maintain configuration management for Stryker variant of vehicles.
    • Conduct hands on training or sustainment training program for General Dynamics Land Systems mechanics and United States Army Mechanics, Operators or Leaders.
    • Oversee and assist with preventive maintenance checks and services (PMCS) on all Stryker variants to include sub-components and LRUs pertaining to the Stryker Platform.
    • Oversee and troubleshoot and correct malfunctions in automotive systems such as the Full Up PowerPack (engine, transmission, cooling), fuel, exhaust, driveline, suspension and weapon systems using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation.
    • Complete maintenance and administrative forms and other paperwork (reports) related to performance of duties.
    • Provide property accountability for all assigned property.
    • Perform duties as site Field Representative; Environmental, Hazmat, Safety, Fire prevention and administrative functions.
    • Complete status and progress reports as required.

    Requirements:
    • Must have an Associate's Degree from an accredited institution.
    • Meet and maintain Anthropometric Size Restrictions (ASR) requirements - Measurements used to ensure ingress/egress compatibility for entrants requiring access to military vehicle interiors.
    • Must pass and maintain company deployment requirements dependent on assignment.
    • Work in improved and unimproved maintenance facilities, as well as other field environment and work duty locations as required.
    • Ability to work in confined space within vehicle interior as required.
    • Potential for exposure to temperature extremes in performance of duties.
    • Dexterity in fingers of both hands.
    • Ability to carry up to 50 pounds (tool box or parts) up to 50 feet.
    • Certified FSR preferred but not required.


    Position Salary Range: New hires generally start between $77,100 and $82,000 per year. Applicant's placement within the range is based on qualifications and professional experience. The full salary range for the position is between $77,100 and $115,700 per year.

    Position Incentive: Hired applicant will be able to receive an annual bonus.

    Benefits Offered: Employees (and their families) are covered by medical, dental, vision, life and accident insurance plans, disability insurance plans, health spending account, flexible spending account, 401(k) retirement plan and tuition reimbursement.

    Employees are also eligible to receive 6.66 hours of vacation per month, 80 hours of sick/personal time per year and 6-13 paid holidays each year depending on business circumstances and the applicable holiday schedule for that year.




    General Dynamics Land Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race and/or ethnic background, national origin and/or ancestry, color, religion, gender, gender identity or expression, transgender status, sexual orientation, marital/parental status, age, military service, veteran status, disability, pregnancy/childbirth or related conditions, genetic information, or membership in any class protected by applicable law from discrimination in employment.

     

  • 9 Days Ago

S
Representative, Customer Service & Dispatch
  • Service Champions Inc
  • Thousand Palms, CA FULL_TIME
  • A career with Timo's AC & Heating could change your life! Timo’s AC & Heating is a #1 Industry Leader in all of Coachella Valley & Palm Springs. Emerging from the clutter of unreliable contractors, yo...
  • 5 Days Ago

S
Customer Service Manager
  • ShipMonk
  • San Bernardino, CA FULL_TIME
  • The Customer Service Manager will be involved in all aspects of the client experience. They will have a focus on our top-tier accounts, with some responsibility to the full pool of clients. Their main...
  • 1 Day Ago

B
Customer Service Supervisor (2B.24)
  • Bear Valley Electric Service, Inc.
  • Big Bear, CA FULL_TIME
  • THIS POSITION REQUIRES RESIDENCY IN OUR SERVICE AREA At Bear Valley Electric, we work hard to provide our customers, with superior customer service, and safe, reliable, and quality power. We do it eac...
  • 24 Days Ago

I
Entry Level Customer Service Manager
  • Instep Management Group
  • Rialto, CA FULL_TIME
  • We pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trus...
  • Just Posted

F
Store Manager (Sales, Customer Service)
  • Freeway Insurance Services America, LLC
  • Banning, CA FULL_TIME
  • Sign-On Bonus Opportunity of up to $3,500* Pay Range: $55000 - $120000 / year Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We h...
  • 5 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Customer Service Manager jobs found in Victorville, CA area

F
Customer Service Representative
  • Fadeaway Marketing
  • Fontana, CA
  • Job Description Job Description Fadeaway Marketing is the engine room for success! Our Customer Service Representative t...
  • 3/27/2024 12:00:00 AM

H
Customer Service Representative
  • HavenHub
  • Rancho Cucamonga, CA
  • Job Description Job Description Fully salary job with benefits. Work location: at Rancho Cucamonga office. As a Customer...
  • 3/27/2024 12:00:00 AM

A
Customer Service Representative
  • American Pluming Diagnostics And Re
  • Hesperia, CA
  • Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsib...
  • 3/27/2024 12:00:00 AM

S
Customer Service Representative
  • Southland Data Processing, Inc.
  • Upland, CA
  • >> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:1002L...
  • 3/27/2024 12:00:00 AM

C
Customer Service Representative
  • CRYSTAL PLUS INC
  • Montclair, CA
  • Job Description Job Description Benefits/Perks Paid Time Off Health Insurance Career Growth Opportunities Job Summary We...
  • 3/26/2024 12:00:00 AM

F
CUSTOMER SERVICE REPRESENTATIVE>
  • Family Dollar
  • Adelanto, CA
  • Family Dollar - 11543 BARTLETT AVENUE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at...
  • 3/26/2024 12:00:00 AM

T
Customer Service Manager
  • The Judge Group
  • Ontario, CA
  • Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed fr...
  • 3/25/2024 12:00:00 AM

B
Customer Service Representative
  • BestPack
  • Ontario, CA
  • Job Description Job Description As a Customer Service Representative with BPX Solutions you will act as a liaison, provi...
  • 3/24/2024 12:00:00 AM

Victorville is a city located in the Victor Valley of southwestern San Bernardino County, California. Its estimated population as of July 1, 2013 was 121,096. Victorville is located at the southwestern edge of the Mojave Desert, 85 miles (137 km) northeast of Los Angeles, 32 miles (51 km) south of Barstow, 48 miles (77 km) east of Palmdale, and 37 miles (60 km) north of San Bernardino through the Cajon Pass on Interstate 15. Victorville is the location of offices of the "Mojave Desert Branch" of the San Bernardino County government. Victorville is bordered by Apple Valley on the east, Hesperia...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$99,273 to $132,976
Victorville, California area prices
were up 3.0% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020