Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
WiderCircle is a Silicon Valley healthcare start-up that engages with members of the community to learn how to maintain and improve their health, and outlook on life.
Wider Circle is looking for remote Outreach Specialists to join our circle and play a vital role in promoting Connect for Life, our groundbreaking program that connects neighbors for better health, empowering them to live longer, healthier lives while finding joy in one another's company. The successful candidate will use their unique skills to build trust and establish rapport through genuine conversations, leading to the successful onboarding of new members. They will maintain high productivity and conversion rates, excelling in an environment with few restrictions on handle time that provides freedom to engage in quality conversations. If you are passionate about serving your community and love building relationships over the phone, then come join us in our movement to battle healthcare inequity.
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0 Customer Service Manager jobs found in Sunland Park, NM area