Customer Service Manager jobs in Summerville, SC

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Specialist
  • Service Experts - Pardee
  • Charleston, SC FULL_TIME
  • Overview

    Why You Should Join the Service Experts Team?

    Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

    Service Experts Company Perks and Benefits for YOU

    Generous PTO provided:

    • 20 paid days off within your first year of employment (vacation & national holidays)
    • 25 paid days off after your 2nd year of employment
    • No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
    • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
    • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
    • We provided wellness program options for free employee medical
    • Company-provided smart phone, tablet, uniform plan, and tool replacement program
    • We’ll make you better at what you do with our internal Training Academy
    • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
    • Company-paid employee Life Insurance with options for YOU and your Family!
    • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
    • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

    Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

    Position Summary: The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

    Responsibilities

    • Answers incoming phone calls from customers and assists call or routes call to appropriate person
    • Maintains good customer relations and ensures that all calls meet Service Experts’ standards
    • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
    • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
    • Maintains customer records by updating account information
    • Accurately dispositions calls in call monitoring software
    • Adheres to CPI compliance regulations when taking payments over the phone
    • Updates capacity planner whenever calls or booked, rescheduled or cancelled
    • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
    • Communicates with customers on the status of service calls
    • Assists with dispatching as needed
    • Continually maintains working knowledge of all company products, services, and promotions
    • Working with dispatch to improve accuracy in scheduling and speed of response
    • Reliable attendance and on-time job performance
    • Performs similar/other duties as needed or assigned

    Qualifications

    • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
    • Experience or training the use of computers and related systems in an administrative office environment
    • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
    • Excellent customer-service, communication, and interpersonal skills
    • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
    • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
    • Ability to work effectively in both a team and an independent environment
    • Ability to make decisions based on established guidelines and procedures
    • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
    • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
    • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
  • 1 Day Ago

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Customer Service/Office Manager
  • Piggly Wiggly
  • North Charleston, SC FULL_TIME
  • We are looking for a competent Customer Service Office Office Manager to perform various administrative and clerical tasks to support our offices. You will be supervising a staff of Office Workers and...
  • 18 Days Ago

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Assistant Customer Service Manager
  • Harris Teeter
  • Charleston, SC FULL_TIME
  • Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible with the overall direction, coordination, and evalu...
  • 1 Month Ago

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Assistant Customer Service Manager
  • Harris Teeter
  • Mount Pleasant, SC FULL_TIME
  • Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible with the overall direction, coordination, and evalu...
  • 1 Month Ago

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FT Manager Customer Service (H)
  • Food Lion
  • Charleston, SC FULL_TIME
  • Address: USA-SC-North Charleston-7550 Dorchester Rd Store Code: Store 00336 Front End (7208773) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we ser...
  • Just Posted

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FT Assistant Manager Customer Service
  • Food Lion
  • Charleston, SC FULL_TIME
  • Address: USA-SC-North Charleston-7550 Dorchester Rd Store Code: Store 00336 Front End (7208773) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we ser...
  • Just Posted

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0 Customer Service Manager jobs found in Summerville, SC area

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Customer Service Representative
  • CNG Holdings, Inc.
  • Summerville, SC
  • Job Description: General Function / Summary: As a financial services leader, we strive to make a difference in our custo...
  • 3/28/2024 12:00:00 AM

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Customer Services Representative
  • Frontier Logistics, LP
  • North Charleston, SC
  • Job Description Job Description The Customer Service Representatives (CSRs) at Frontier Logistics are essentially Accoun...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Thriveworks Associates LLC
  • Charleston, SC
  • **Counseling Jobs** When Thriveworks began in 2008, our hope and goal was two-fold: we wanted to improve the experience ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Echo Park
  • North Charleston, SC
  • **Customer Service Representative** * 6893 Rivers Ave, North Charleston, SC 29406, USA * Full-time **Company Description...
  • 3/24/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's Chicken Fingers
  • North Charleston, SC
  • **Customer Service Associate** North Charleston, South Carolina **BENEFITS** **Voluntary** * Dental * Vision * Supplemen...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Charleston Water Systems
  • Charleston, SC
  • NOW HIRING! Customer Service Representative Position Summary: Performs daily customer interaction (inputs records of tra...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Ichgcp
  • Charleston, SC
  • **Customer Service Representative** **Charles River Laboratories International Inc (CRL)** ****Charleston, SC, US, 29407...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Avenue
  • Charleston, SC
  • **Location**: Charleston, SC **Department**: Customer Service **Position Details** AVENUE A is striving to create the mo...
  • 3/24/2024 12:00:00 AM

Summerville is a town in the U.S. state of South Carolina situated mostly in Dorchester County with small portions in Berkeley and Charleston counties. It is part of the Charleston-North Charleston-Summerville Metropolitan Statistical Area. The population of Summerville at the 2010 census was 43,392, and the estimated population was 50,213 as of June 1, 2018. The center of Summerville is in southeastern Dorchester County; the town extends northeast into Berkeley and Charleston counties. It is bordered to the east by the town of Lincolnville and to the southeast by the city of North Charleston....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$88,446 to $118,474
Summerville, South Carolina area prices
were up 1.5% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020