Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Openwork is currently assisting a local client in their search to fill a Textile Customer Service Manager in Duncan, SC . As a Textile Customer Service Manager, you will be managing the technicians and assisting the sales teams.
Candidate will also provide the sales information to potential and existing customers.
Responsibilities for this Textile Customer Service Manager job include :
Qualifications :
extended international travel)
Shift & Schedule : First Shift 8 : 00 am - 5 : 00 pm Monday-Friday.
This is a perm placement with salary : $70,000-80,000 / year.
Click on Apply Now to be considered for this Textile Customer Service Manager job in Duncan, SC or you can visit our website openwork.
com to search for other opportunities that are currently available.
Last updated : 2024-04-03
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