Customer Service Manager jobs in Seaford, DE
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
- Compass Group Careers
-
Exton, PA
FULL_TIME
-
Canteen
Salary: $60,000 - $65,000 / year
Other Forms of Compensation: Annual bonus potential
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.Job Summary:
The Customer Service Manager is responsible for managing relationships and service for 100 OCS (Office Coffee Service) accounts/customers within their territory (approximately 100 mile radius from Exton, PA) as well as for the communication to and retention of client accounts. This role reports to a District Manager and will lead a team of 3 associates (Drivers). Anticipated schedule will be Monday - Friday, 8:00am-5:00pm, with a little flexibility on either end, if/when needed. Use of a company vehicle will be provided. Annual bonus potential and generous benefits included!
Key Responsibilities:
- Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan)
- Coordinate efforts to improve the customer retention and client experience at the point of sale
- Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
- Drive compliance to merchandising standards
- Assess performance by location through audit reports (Quarterly District Evaluations)
- Customer facing route supervision
Preferred Qualifications:
- A Bachelor’s degree is preferred; high school diploma/GED required
- Excellent interpersonal skills required
- Ability to travel to client sites within assigned region
- Passionate about providing world class service to our clients and customers
- Coffee / refreshment industry experience a plus
- Management experience in one of the following is preferred: customer service/sales, retail, hospitality
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates a Canteen are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1297041
Canteen
ERIN S PRINDLE
- 13 Days Ago
- Harris Heating, Plumbing, Air & Electric
-
Salem, NJ
FULL_TIME
- The Role Manage staff that books and schedules service calls and do whatever is necessary to achieve department booked call and sales goals. Salary: 60K to 75k Responsibilities Generate an inbound and...
- 15 Days Ago
- Brandywine Valley Heating and Air Conditioning
-
West Chester, PA
FULL_TIME
- It's time for your CAREER to take off We Want YOU! Looking for candidates that are willing to learn and growin an industry that is essential to so many. Act Now! Your success is waiting for you!Our Bu...
- 4 Days Ago
- CSC (Corporation Service Company)
-
Wilmington, DE
FULL_TIME
- Ready to change how business gets done? So are we. Customer Service Associate Wilmington, DE Monday - Friday If you’ve worked in the retail, hospitality, or restaurant industries, you know what it tak...
- 27 Days Ago
- Public Storage
-
Dover, DE
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $16.50 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- Just Posted
- Food Lion
-
Harrington, DE
FULL_TIME
- Address: USA-DE-Harrington-2004 Midway Drive Store Code: Store 01528 Front End (7225553) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sinc...
- Just Posted
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- Seaford, DE
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0 Customer Service Manager jobs found in Seaford, DE area
- Walmart
-
Laurel, DE
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
- Walmart
-
Magnolia, DE
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
- Walmart
-
Camden Wyoming, DE
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
- Wawa, Inc.
-
Wildwood, NJ
- Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
- 4/19/2024 12:00:00 AM
- Wawa, Inc.
-
Georgetown, DE
- Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
- 4/18/2024 12:00:00 AM
- Go-Glass Joy, LLC
-
Lewes, DE
- Job Description Job Description FSLA Classification: Non-Exempt Job Type: Full-Time Supervisory Role: No At Go-Glass, ou...
- 4/17/2024 12:00:00 AM
- Suburban Propane, LP
-
Easton, MD
- > > **Customer Service Representative** **Easton , MD** **JOB ID: 6566** **JOB CATEGORY: Customer Service** **POSITION T...
- 4/16/2024 12:00:00 AM
- VCA Animal Hospitals
-
Dover, DE
- Client Service Representative **We are looking for you!** Our ideal candidate will genuinely enjoy working with animals ...
- 4/16/2024 12:00:00 AM
About Seaford, Delaware
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