Customer Service Manager jobs in South Dakota

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Footwear Customer Service Manager
  • Trav's Outfitter
  • Watertown, SD FULL_TIME
  • Job Description: Footwear Customer Service Manager

    Location:

    Watertown, SD, 57201
    Our goal is to Enrich Lives as we deliver the Best Retail Experience Possible.

    We would love to have you join the Trav’s Outfitter team!

    Overview: Footwear Customer Service Manager - FULL TIME


    Skills:

    • Sales oriented with a sense of urgency
    • Strong customer orientation resulting in a rapport with the customer and confidence in Trav’s Outfitter products
    • Stay up to date on industry trends and product knowledge
    • Excellent interpersonal and communication skills, both in-person and over the telephone, including the ability to present information, issues or discrepancies to customers and co-workers with tact and diplomacy
    • Ability to explain difficult concepts to consumers; able to discern the consumer’s issue and ask the appropriate questions to understand the issue or problem
    • Building strategies for improving the overall customer experience
    • Organization skills; prioritize work
    • Initiative-taker, intrinsically motivated, open minded, team player
    • Tenacity: ability to find the correct answer
    • Patience/Empathy

    Requirements:

    • Proven experience in retail & customer service
    • High school diploma or GED required
    • Excellent communication skills
    • Must be knowledgeable in relevant computer applications
    • Organizational skills are imperative, multi-tasking is a must
    • 100% proficient in word and excel, quick learner on company's software
    • Outgoing personality with high energy
    • Belief in Trav’s Outfitter’s core values and processes
    • Must be teachable and be ready to adhere to company policies
    • Must be available to work impromptu, depending on business needs

    What it takes to be a Trav’s Outfitter Expert:

    Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Hi, Welcome to Trav’s” & “Thank you”

    Culture – 3 core Values

    Deliver Value

    • Genuine interest and action in helping others before yourself, regardless of recognition or reward
    • Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
    • Ability to adapt to a changing work environment
    • Approach daily tasks, projects and follow-up communication with energy and sense of urgency.
    • Ability to apply concepts of basic math, grammar, punctuation and spelling

    Compassion for Others

    • Genuine interest and action in helping others before yourself, regardless of recognition or reward
    • Show respect and appreciation for fellow co-workers, customers, and business partners.
    • Have a heart of humility while showing empathy and grace to others.

    Never Satisfied

    • Demonstrate pride and ownership of their work while meeting & exceeding expected deadlines
    • Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact. –OR – Ability to engage others while demonstrating knowledge and capacity.
    • Take ownership and be accountable for ourselves and others
    • Arrive to work and meetings 5 minutes early

    Dress Code

    • Meets Trav’s dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

    Expert Experience:
    High School Diploma, or General Education Degree (GED) and 1-2 years of sales/customer service experience is required.

    Job Type: Full-time

    Salary: $20.00 - $25.00 per hour

    Expected hours: No less than 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Flexible spending account
    • Health insurance
    • Paid time off
    • Vision insurance
  • Just Posted

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Customer service manager
  • Hobby Lobby Stores
  • Watertown, SD FULL_TIME
  • New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9 : 00AM to 8 : 00PM and we ...
  • 25 Days Ago

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Service Manager
  • Inland Truck Parts & Service
  • Pierre, SD FULL_TIME
  • Inland Truck Parts & Service is looking for a Service Manager to join our team in Ft. Pierre, South Dakota. ITP is an employee-owned business with 36 locations in 12 states. Not sure what it means to ...
  • 1 Month Ago

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Restaurant Shift Manager - Customer Service
  • Taco John's - Paxton Keiser Enterprises
  • Milbank, SD FULL_TIME
  • Taco John's of Milbank, SD is looking for motivated candidates who are interested in a Full- Time Shift Manager position. We are seeking someone with open availability, and interested in growing with ...
  • 25 Days Ago

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Assistant Manager/ Manager in Training
  • Music Service
  • Sioux Falls, SD FULL_TIME
  • Seeking qualified individuals able to help management team lead an excellent team of cashiers and customer service attendants in a fast paced c-store/ liquor/ casino environment. Must be able to work ...
  • 18 Days Ago

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Manager/ Manager in Training
  • Music Service
  • Huron, SD FULL_TIME
  • Locally owned cstore/casino company looking for a General Manager for one of our locations in Huron, SD. Must be available any hour of a 7 day work week. Locations are open 365 days a year including a...
  • 28 Days Ago

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Customer Service Manager
  • Milton Store (Flagstaff, AZ)
  • Flagstaff, AZ
  • 701 S Milton Rd Flagstaff Arizona, 86001, +1 (925) 5565123 x#208 Starting Pay: $17.00 / Hour Position Description: Respo...
  • 4/23/2024 12:00:00 AM

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Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 4/22/2024 12:00:00 AM

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Customer Service Manager
  • Palisades Store (Ftn Hills & Palisades)
  • Fountain Hills, AZ
  • 13757 N Fountain Hills Blvd Fountain Hills Arizona, 85268, +1 (480) 8165002 Position Description: Responsible for the ov...
  • 4/19/2024 12:00:00 AM

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Customer Service Manager
  • El Mirage Store (Dysart & Thunderbird)
  • El Mirage, AZ
  • 13055 W Thunderbird Rd El Mirage Arizona, 85335, +1 (602) 2163905 Position Description: Responsible for the oversight, l...
  • 4/17/2024 12:00:00 AM

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Customer Service Manager
  • Prescott Valley Store (St. Rt. 69 & N. Lake Valley Rd.)
  • Prescott Valley, AZ
  • 7620 E State Route 69 Prescott Valley Arizona, 86314, +1 (928) 7175297 Position Description: Responsible for the oversig...
  • 4/16/2024 12:00:00 AM

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Customer Service Manager
  • Ray & Rural Store (Ray & Rural)
  • Chandler, AZ
  • 4949 W. Ray Rd. Chandler Arizona, 85226, +1 (480) 3987642 Position Description: Responsible for the oversight, leadershi...
  • 4/16/2024 12:00:00 AM

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Customer Service Manager
  • Warner Store (Warner & McQueen)
  • Gilbert, AZ
  • 1500 W Warner Rd Gilbert Arizona, 85233, +1 (480) 5304712 Offered Pay: $17/hr., Position Description: Responsible for th...
  • 4/1/2024 12:00:00 AM

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Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$84,310 to $112,929

Customer Service Manager in York, PA
In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.
February 20, 2020
Customer Service Manager in Allentown, PA
To get started as a customer service representative you will need at least a high school diploma or equivalent.
December 22, 2019
Customer Service Manager in Vineland, NJ
The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients.
December 28, 2019