Customer Service Manager jobs in South Carolina

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Service Contract Administrator - Rock Hill, SC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Service Contract Administrator - Rock Hill, SC
    Functional area: Other
    Country: United States
    City: Rock Hill, SC
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 10, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Mission

    Support business needs by maintaining contracts for all regions and other auditing responsibilities.

    Roles and Responsibilities

    Enter, maintain, and cancel service contracts for all regions.

    Create service contract invoices and maintain service contract invoicing files. Create weekly and monthly invoice reports.

    Continuously seek to identify and implement improved contract processes and procedures.

    Modify contracts for changes to required parts, labor, visit schedules, and invoice schedules.

    Utilize various reports to audit contracts as needed for invoicing and service discrepancies.

    Provide support and information to Service Sales and Service Coordination with regards to contract entry and contract job creation.

    Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

    Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

    Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

    Perform other duties as assigned.


    To succeed, you will need

    Qualifications

    Supervisory Responsibility

    None.

    Experience

    1- 2 years of relevant experience.

    Education

    High School diploma; Associates Degree preferred or an equivalent combination of education and experience.

    Skills

    Must be able to work independently and have excellent organizational, interpersonal, and communication (verbal and written) skills with attention to detail. Must be able to manage multiple priorities with flexibility in a fast-paced work environment. Must have a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel, as well as experience with SAP.


    In return, we offer you

    Drive your Career, Explore Opportunities, Realize your Passion . . .Choose your career with us!

    Attractive benefits Include:

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental insurance/ Vision insurance
    • Competitive paid time off
    • Additional Variable Compensation (Bonus) based on business targets and results
    • $50,000 - $56,000 base salary. Salary based on knowledge, skills, and experience and has been geographically adjusted.

    City
    Rock Hill, SC

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 21 Days Ago

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Corporate Service Specialist, Compressor Technique- USA (South and East regions)
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Corporate Service Specialist, Compressor Technique- USA (South and East regions) Functional area: Service Country: United States City: Multiple Company name: Atlas Copco Compressors LLC Date of postin...
  • 1 Month Ago

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Business Development Manager, Green Applications - Remote
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Business Development Manager, Green Applications - Remote Functional area: Business Development Country: United States City: Rock Hill, SC Company name: Atlas Copco Compressors LLC Date of posting: Ja...
  • 1 Month Ago

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Customer Service Rep
  • Sloan Appliance Service
  • Cayce, SC FULL_TIME
  • Job Summary: The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Supervisory Responsibilities: None Duties/Responsibilities...
  • 19 Days Ago

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Customer Service Specialist
  • Service Experts - Pardee
  • Charleston, SC FULL_TIME
  • Overview Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the trai...
  • 1 Day Ago

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Dispatcher/Customer Service
  • Quality Towing and Service Center
  • Myrtle, SC FULL_TIME
  • We are seeking a Dispatcher/Customer Service Representative to join our team! Must be available all shifts - Background checks will be done. Responsibilities: Communicating with tow truck operators to...
  • 13 Days Ago

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Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • South Mountain Store (19th Ave & Baseline)
  • Phoenix, AZ
  • 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Metro Store (35th Ave & Peoria)
  • Phoenix, AZ
  • 3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602) 6981925 Starting Pay: $17/Hr Position Description: Responsible for th...
  • 3/21/2024 12:00:00 AM

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Customer Service Manager
  • 7th Ave Store (7th ave & Bell Rd)
  • Phoenix, AZ
  • 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Position Description: Responsible for the oversight, leadership...
  • 3/14/2024 12:00:00 AM

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Customer Service Manager
  • Redesign 101 Store (101 & W Thunderbird)
  • Peoria, AZ
  • 8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Position Description: Responsible for the oversight, leadership...
  • 3/11/2024 12:00:00 AM

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Customer Service Manager
  • Maricopa Store (Maricopa, Arizona)
  • Maricopa, AZ
  • 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

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Customer Service Manager
  • Anthem Store (Anthem, Arizona)
  • Anthem, AZ
  • 43240 N. Black Canyon Highway Anthem Arizona, 85087, +1 (602) 2163920 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River. South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868. South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$88,322 to $118,307

Customer Service Manager in York, PA
In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.
February 20, 2020
Customer Service Manager in Allentown, PA
To get started as a customer service representative you will need at least a high school diploma or equivalent.
December 22, 2019
Customer Service Manager in Vineland, NJ
The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients.
December 28, 2019