Customer Service Manager jobs in Roswell, GA

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative/Assistant Manager
  • SERVICE LOAN COMPANY
  • Conyers, GA FULL_TIME
  • Assistant Manager/Customer Service Representative
    Assistant Manager/Customer Service
    Job Description for Assistant Manager

    Classification: Nonexempt under the Fair Labor Standards Act

    Purpose: Assist Manager in maintaining a well-run and profitable office.

    Principle Functions of Job:

    Reasonable accommodations may be made to enable individuals with disabilities to perform the functions and duties of this job.

    Under the direction of the manager, is responsible for performing the following:

    Applying office lending and collection practices in accordance with state and federal regulations as well as Company policy.

    Actively providing and ensuring superior customer service with an emphasis on customer retention by showing patience, courtesy and respect.

    Observing established Company policies and procedures.

    Duties of Job:

    Obtain and verify application information of individuals applying for a loan. Assist with maintaining customer files, and daily paperwork. Comply with all State and Federal regulations as well as Company Policies.

    Processes payments and maintains up-to-date customer information in the computer system.

    Helps office reach daily and monthly performance goals by consistently offering renewals and selling referrals.

    Communicate (by phone ) with delinquent to resolve delinquency. Trace debtors who change residence without notifying creditors to evade payment of bills (skips.)

    Maintain individual (balanced) cash drawer> Prepare, proof and make daily bank deposit(s).

    Perform training exercises, including taking time to become knowledgeable of the Training Guide and Operations Manual.

    Sort and distribute all incoming mail.

    Assist in maintaining the cleanliness and organization of the office.

    Requirements of job:

    Has the ability and desire to quickly learn new job-related information.

    Works well with other people.

    Takes time to help coworkers, customers and others.

    Open to guidance.

    Working knowledge of various office equipment, including calculator, scanner, and computer system.

    Demonstrate flexibility in regards to scheduling and assignments.

    Be willing to spend time in advanced training programs designated by the Manager and/or Supervisor.

    No issues in working beyond 40 hours per week when needed and occasional Saturdays.

    Maintain reliable transportation and insurance coverage for use on job. Must also have a valid driver’s license and maintain a clean driving record.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • 10 hour shift
    • 8 hour shift
    • Day shift

    Weekly day range:

    • Monday to Friday

    Work Location: In person

  • 25 Days Ago

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Customer Service Manager Refreshment Services
  • Five Star Food Service, Inc.
  • Tucker, GA FULL_TIME
  • The Customer Service Manager acts on behalf of the Company and is responsible for developing strategic customer relationships that promote retention and loyalty in an assigned Division/Region. The CSM...
  • 7 Days Ago

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Dispatcher/Customer Service Representative
  • Serv'All Plumbing & Rooter Service
  • Acworth, GA FULL_TIME
  • We are a small family owned and operated plumbing company serving the Atlanta area for over 28 years looking for a customer-oriented service representative/ dispatcher to join our team! Responsibiliti...
  • 12 Days Ago

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Bilingual Customer Service Representative
  • EDS Service Solutions
  • Smyrna, GA FULL_TIME
  • We are seeking a Bilingual Staffing Assistant who is customer service oriented to work closely with a team of recruiters at our corporate office by assisting them with recruiting activities like high ...
  • 1 Month Ago

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Customer Service and Sales Manager
  • Restaurant Equipment Market LLC
  • Doraville, GA FULL_TIME
  • About Us: We are a thriving, family-owned business with a rich history spanning nearly three decades. Our journey began with the determination of a young immigrant woman who, driven by the desire to s...
  • 21 Days Ago

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Customer Service Manager
  • Hawthorne Global Aviati
  • Kennesaw, GA FULL_TIME
  • Position Summary The Customer Service Manager is responsible for the management of the FBO customer service operations including concierge functions, logistics, business development, sales, marketing,...
  • 22 Days Ago

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0 Customer Service Manager jobs found in Roswell, GA area

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Warehouse & Customer Service Manager
  • Confidential
  • Alpharetta, GA
  • Job Description Job Description Responsibilities: Leadership and Team Management: Lead, mentor, and motivate a team of w...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Pivotal Medical Supply
  • Atlanta, GA
  • Company Overview: Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Dur...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • PowerSecure, Inc.
  • Canton, GA
  • Job Description Job Description Position Summary: The Customer Service Manager position is responsible for day-to-day ac...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Ed Voyles Automotive Group
  • Marietta, GA
  • Ed Voyles Collision Center is seeking a dedicated and customer-oriented individual to join our team as a Customer Servic...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • RemX The Workforce Experts
  • Alpharetta, GA
  • Job Description Job Description RemX is seeking Customer Service for the Customer Accounts department in Alpharetta. In ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Sun Technologies, Inc.
  • Stockbridge, GA
  • Job Title : Customer Service Representative Required Skills : Call Center, Customer Service. Location : Stockbridge,Geor...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Ustray
  • Atlanta, GA
  • ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO02873 Showi...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative (CSR)
  • Hill Aircraft & Leasing Corp
  • Atlanta, GA
  • Department: Customer Service FLSA Status: Hourly Nonexempt Location: Atlanta, GA | KFTY Position Level: Entry Level Repo...
  • 3/25/2024 12:00:00 AM

Roswell is a city in north Fulton County, Georgia, United States. In the official 2010 U.S. Census it had a population of 88,346. The 2017 estimated population was 94,786, making Roswell the state's eighth-largest city. A suburb of Atlanta, Roswell has an affluent historic district. Roswell is located in northern Fulton County at 34°2′2″N 84°20′39″W / 34.03389°N 84.34417°W / 34.03389; -84.34417 (34.033896, −84.344028). It is bordered to the north by Milton, to the northeast by Alpharetta, to the east by Johns Creek, to the southeast by Peachtree Corners in Gwinnett County, to the south by S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$91,534 to $122,610
Roswell, Georgia area prices
were up 1.4% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
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Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020