Customer Service Manager jobs in Pennsylvania

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service
  • American Customer Care
  • Montoursville, PA FULL_TIME
  • Job Description :

    Would you embrace the opportunity to work for a forward-thinking and fast-growing company who genuinely believes in making a difference and are passionate about customer service excellence?

    American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today.

    We have immediate openings for Full Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts.

    Our CSR’s handle many types of inbound customer service inquiries including phone calls, emails and live chats.

    Last updated : 2024-03-27

  • Just Posted

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Manager Trainee - Store Hospitality (C-Store & Food Service)
  • Erie - Manager Trainee - CStore
  • Erie, PA FULL_TIME
  • Your career starts here! At Delta Sonic, our mission is bringing joy to the journey, for our team members and for our customers! We are one of the nation's largest providers of professional car care s...
  • 9 Days Ago

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Manager Analytics - Customer Utilization
  • Customer Utilization - Independence Blue Cross Careers
  • Philadelphia, PA FULL_TIME
  • Bring your drive for excellence, team orientation and customer commitment to Independence Blue Cross; help us renew and reimagine our business and shape the future of health care. Our organization is ...
  • 28 Days Ago

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Customer Service Representative
  • Marshall Service
  • Schwenksville, PA FULL_TIME
  • Are you self-motivated, outgoing and results-oriented? Can you consistently surpass goals and exceed expectations? Do you consider yourself an experienced Customer Service Professional who truly enjoy...
  • 12 Days Ago

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Service Technician, Compressor Technique - Hazelton, PA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Hazleton, PA FULL_TIME
  • Service Technician, Compressor Technique - Hazelton, PA Functional area: Service Country: United States City: Hazelton, PA Company name: Atlas Copco Compressors LLC Date of posting: Jan 3, 2024 Our so...
  • 23 Days Ago

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Service Technician, Compressor Technique-Allentown, PA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Allentown, PA FULL_TIME
  • Service Technician, Compressor Technique-Allentown, PA Functional area: Service Country: United States City: Allentown, PA Company name: Atlas Copco Compressors LLC Date of posting: Feb 8, 2024 Our so...
  • 23 Days Ago

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Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • South Mountain Store (19th Ave & Baseline)
  • Phoenix, AZ
  • 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Metro Store (35th Ave & Peoria)
  • Phoenix, AZ
  • 3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602) 6981925 Starting Pay: $17/Hr Position Description: Responsible for th...
  • 3/21/2024 12:00:00 AM

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Customer Service Manager
  • 7th Ave Store (7th ave & Bell Rd)
  • Phoenix, AZ
  • 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Position Description: Responsible for the oversight, leadership...
  • 3/14/2024 12:00:00 AM

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Customer Service Manager
  • Redesign 101 Store (101 & W Thunderbird)
  • Peoria, AZ
  • 8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Position Description: Responsible for the oversight, leadership...
  • 3/11/2024 12:00:00 AM

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Customer Service Manager
  • Anthem Store (Anthem, Arizona)
  • Anthem, AZ
  • 43240 N. Black Canyon Highway Anthem Arizona, 85087, +1 (602) 2163920 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$93,363 to $125,060

Customer Service Manager in York, PA
In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.
February 20, 2020
Customer Service Manager in Allentown, PA
To get started as a customer service representative you will need at least a high school diploma or equivalent.
December 22, 2019
Customer Service Manager in Vineland, NJ
The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients.
December 28, 2019