Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Overview
Come and work for Envoy Air, an American Airlines Group Company, at Lafayette Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate : $13.26 / hr.
Responsibilities
What’s in it for you?
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip.
Don’t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements :
Explore and gain more insight into Envoy Air at the following link :
Envoy Air is an Equal Opportunity Employer Minorities / Women / Veterans / Disabled / LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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Last updated : 2024-02-25
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