Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Exciting Opportunity Awaits You in HVAC Customer Service! Are you driven, goal-oriented, and ready to seize a new opportunity? If you're nodding with enthusiasm, then we're eager to connect with you! Our thriving HVAC office in Murrieta is on the hunt for a dynamic Customer Service Dispatcher to join our high-energy team. We're seeking someone who thrives in a fast-paced environment while delivering top-notch customer service that's truly world-class. If you're a quick learner, a positive thinker, and a go-getter who loves innovation, we want you on our team!
What Sets You Apart:
Positive Attitude * Quick Learner * Innovative (Out of the Box) Thinker * Self-Motivated * Team Player * Organized * Outgoing * Upbeat * Confident
Your Mission:
In this role, you're not just a customer service representative or just a dispatcher; you're the engine behind our exceptional service delivery. If you have HVAC experience under your belt, that's a major plus, but what's even more crucial is your extraordinary knack for customer service. Your voice will be the warm welcome and reassuring presence on the other end of the line. Juggling multiple phone lines? No problem – you thrive on it! Your interactions will be professional, courteous, and always confident, whether over the phone or face-to-face.
\nDon't Miss Out:
This is a full-time opportunity with a salary range of $16.00 - $21.00 per hour & full benefits to include medical, dental, vision and 401k with employer matching.
Are you ready to step into a vibrant role where your skills, enthusiasm, and innovative thinking are valued? We invite you to be part of our HVAC journey. Apply today and let's unlock new heights of customer service excellence together! Wanna check us out some more (we get it!) go here: https://coolairsolutions.com
CoolAir Solutions is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, ancestry, citizenship, religion, marital status, pregnancy, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status or any other characteristic protected by state or federal law.
Clear All
0 Customer Service Manager jobs found in Murrieta, CA area