Customer Service Manager jobs in Murfreesboro, TN

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Manager Refreshment Services
  • Five Star Food Service, Inc.
  • Nashville, TN FULL_TIME
  • The Customer Service Manager acts on behalf of the Company and is responsible for developing strategic customer relationships that promote retention and loyalty in an assigned Division/Region. The CSM is charged with improving the customer service experience, creating engaged customers and facilitating organic sales growth through services already provided or adding additional services through other lines of business.

    Essential Duties and Responsibilities:

    • Works directly with Shaw corporate and individual location customer contacts to establish rapport; frequently visits accounts and clients conducting surveys and audits to maintain good relationships and reacts to any comments, suggestions, or concerns for the purpose of account retention. Maintains current client relationships and identifies potential new clients as key contacts change.
    • Leads the initiatives as the company representative for all lines of business (RFS, Markets, Vending, Dining) for day to day customer needs. Works seamlessly with operations and management of all lines of business to communicate effectively and with a sense of urgency for the customer and company.
    • Educates customers about the Company’s products and services in order to increase sales; works with Division/Region/Corporate management to achieve pricing and retention goals.
    • Collaborates with operation management teams to ensure budget specific goals are met, such as new sales numbers including proforma development and review, same store sales numbers, and profit goals; conducts location inspections to ensure company standards are met.
    • Communicate with management any shortfalls in customer expectations and assists in rectifying them as needed; work with management to identify, review and present to the customer any new products, innovative services, and product conversions which help drive growth and profitability.
    • Maintains a strong understanding of all Company products and services.
    • Enhances Company’s reputation by accepting ownership of customer service for the assigned Division/Region; works with Division/Region management to successfully resolve customer issues.
    • Keeps accurate records and documents customer service actions and discussions; maintains an orderly workflow according to priorities; reports activities back to the Division/Region management.
    • Understands and is knowledgeable of the Company’s values and always acts in a professional manner, using language and behavior that aligns with that of the Company.
    • Attends conferences, meetings, and industry events; may require overnight travel.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


    Education and Experience:

    Bachelor's degree (B.A.) from four-year College or university; and (2) Two year’s related experience and/or training; or equivalent combination of education and experience. Experience in sales, marketing, or related field preferred.


    Communication, Appearance, and Language Skills:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; be able to write reports and business correspondence ,and to effectively present information and respond to questions from managers, clients, customer s, and the general public. Individual must have strong communication and negotiation skills.


    Mathematical Skills:

    Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.


    Reasoning Ability:

    Must have the ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


    Other Qualifications:

    • Able and willing to travel regionally and company-wide, as needed, in position. Travel may require overnight stays away from home.
    • Must possess a great sense of urgency and follow-through to deliver best in class customer service and promotions to our clients daily with the utmost professionalism.
    • Must have a track record of meeting sales and profit goals.
    • Must be creative and have the ability to handle multiple projects at once, deal with conflict, and arrive at a beneficial and appropriate solution.
    • Ability promote a culture consistent with the stated goals, values, and mission of the Company.
    • Must have excellent written and oral communication skills and the ability to present information to groups of clients, employees, and company leadership.
    • Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

    Disclaimer:

    This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments.


    About Five Star Breaktime Solutions:

    Join one of the nation’s largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.

    Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    EEO/Veteran/Federal Contractor

  • 7 Days Ago

A
Service Technician, Compressor Technique-Mufreesboro, TN
  • Atlas Copco Compressors LLC -North America Customer Center
  • Murfreesboro, TN FULL_TIME
  • Service Technician, Compressor Technique-Mufreesboro, TN Functional area: Service Country: United States City: Murfreesboro Company name: Atlas Copco Compressors LLC Date of posting: Feb 12, 2024 Pass...
  • 1 Month Ago

D
Dispatcher/Customer Service
  • Dad's Towing Service
  • Nashville, TN FULL_TIME,PART_TIME
  • We are a busy and growing towing company, looking for a dependable and organized dispatcher! This position has Morning and Night Shifts available. Light Experience Preferred Not Required; Ready For Im...
  • 1 Month Ago

T
Customer Service Representative
  • Terry's Service Center
  • Nashville, TN FULL_TIME
  • We have a Customer Service Representative position open for the right person. We are a well-established, family-owned Automotive Repair Shop in west Nashville and we are now interviewing quality indiv...
  • 1 Month Ago

K
Customer Service Representative
  • Ken's Appliance Service
  • Murfreesboro, TN FULL_TIME
  • Company OverviewKen's Appliance Service has established itself as a leading appliance service company in the Middle Tennessee area for almost 30 years. As Whirlpool Corporation's only W Service compan...
  • 1 Month Ago

R
Customer Service Manager
  • Resource Label Group, Inc
  • Franklin, TN FULL_TIME
  • Overview Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NF...
  • 21 Days Ago

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0 Customer Service Manager jobs found in Murfreesboro, TN area

Murfreesboro is a city in, and the county seat of, Rutherford County, Tennessee, United States. The population was 108,755 according to the 2010 census, up from 68,816 residents certified in 2000. In 2017, census estimates showed a population of 136,372. The city is the center of population of Tennessee, located 34 miles (55 km) southeast of downtown Nashville in the Nashville metropolitan area of Middle Tennessee. It is Tennessee's fastest growing major city and one of the fastest growing cities in the country. Murfreesboro is also home to Middle Tennessee State University, the second largest...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$86,566 to $115,955
Murfreesboro, Tennessee area prices
were up 1.3% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020