Customer Service Manager jobs in Monterey, CA

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service
  • Third Party CS
  • Salinas, CA FULL_TIME
  • Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem.

    Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus;

    ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and / or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and / or concerns.

    Last updated : 2024-03-26

  • Just Posted

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Customer Service
  • US Commander, Navy Installations
  • Monterey, CA FULL_TIME
  • Duties Performs a full range of services such as: assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving ...
  • 10 Days Ago

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Account Manager
  • P.M. Landscaping Service LLC.
  • Monterey, CA FULL_TIME
  • Job Summary: We are seeking an experienced and motivated Account Manager to join our team. As an Account Manager, you will be responsible for maintaining and growing relationships with our clients in ...
  • 4 Days Ago

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Flexible Customer Service Associate
  • Hertz Local Edition
  • Monterey, CA FULL_TIME
  • Bloom into a new career with Hertz! Do you like to have different types of assignments and variety in your work? Do you like to be appreciated for your ability to provide helpful, quality service and ...
  • 19 Days Ago

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Customer Service Associate (PT)
  • Round1
  • Salinas, CA PART_TIME
  • Round One Entertainment is looking to hire Customer Service Associates for our Amusement, Bowling, Food & Beverage, Cleaning, and Mechanic departments. Are you into video games, bowling, karaoke? Are ...
  • 21 Days Ago

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Cashier/Customer Service Agent
  • LifeLearn Animal Health
  • Salinas, CA FULL_TIME
  • Company DescriptionLifeLearn empowers veterinary practices to optimize the way they do business, attract more clients, and improve profitability with a suite of customizable online solutions, includin...
  • 21 Days Ago

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0 Customer Service Manager jobs found in Monterey, CA area

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Customer Service Representative
  • Enterprise Holdings
  • Monterey, CA
  • Overview: The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative Nordic, Hollister
  • Ikc
  • Hollister, CA
  • **Customer Service Representative Nordic, Hollister** Vr oppdragsgiver er et velkjent, selvstendig selskap som utvikler,...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • Hollister, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • Los Gatos, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Los Gatos, CA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Gilroy, CA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/26/2024 12:00:00 AM

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After Hours Customer Service Representative
  • Bellowsservice
  • Santa Cruz, CA
  • **After Hours Customer Service Representative** * Santa Cruz, CA * Full-Time * Administration * After Hours Customer Ser...
  • 3/25/2024 12:00:00 AM

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Retail Customer Service Associate>
  • FedEx
  • Santa Cruz, CA
  • FedEx - 712 Front St [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow in...
  • 3/24/2024 12:00:00 AM

Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War. The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$103,872 to $139,137
Monterey, California area prices
were up 2.5% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020