Customer Service Manager jobs in Montana
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
- brenntag
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Billings, MT
FULL_TIME
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- Responsible for all facets of customer service in the specified region ensuring customer satisfaction and efficient order processing.
- Coordinate customer service on-call coverage efforts for afterhours and weekend emergencies.
- Direct the activities of all customer service representatives for respective branches with an emphasis on growing sales and net profits while continuously improving service and safety performance to meet Brenntag’s customer needs.
- Work closely with customer service teams across operating companies, ensuring proper synergies, streamlining communication and processes, and focusing on programs and initiatives.
- Create and implement ideas for process improvement to increase business efficiency and productivity.
- Ensure optimum customer satisfaction through coaching and monitoring key performance indicators.
- Act as liaison with other departments to address and resolve internal and external customer and sales issues in a timely manner.
- Develop and enhance customer relationships to support the development and execution of growth strategies.
- Create a positive and professional environment while building a high performing team.
- Ensure that all reporting personnel have received the training necessary to perform their job safely and successfully.
- Attend all required training when scheduled unless absent from work.
- 18 Days Ago
- Oboz
-
Bozeman, MT
FULL_TIME
- BCorp Certified- We care about the trails we wear our footwear. Join us as we continue to grow our brand globally! Great work environment with amazing office perks- ask us for more details About Obōz…...
- 29 Days Ago
- Health Care Service Corporation
-
Helena, MT
FULL_TIME
- At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning p...
- 16 Days Ago
- Health Care Service Corporation
-
Great Falls, MT
FULL_TIME
- Job DescriptionCustomer Advocate IThis position will start in May and will be an onsite role within our Great Falls, MT facility. Why You'll Love HCSCWhen you join HCSC, you are joining the largest cu...
- 1 Month Ago
- Glacier Hardwoods
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Whitefish, MT
PART_TIME,FULL_TIME
- Glacier Hardwoods is a small/locally owned Hardwood flooring/lumber store. We have a location in Whitefish and Kalispell. Our small team of employees work together from the start to finish of each pro...
- 17 Days Ago
- A&W - Montana
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Columbia, MT
FULL_TIME,PART_TIME
- We are seeking Customer Service staff to join our team! You will thrive in a fast-paced environment and have fun living A&W's brand and reputation. Responsibilities: • Customer Service staff interact ...
- 1 Month Ago
Customer Service Manager jobs at Popular Companies