Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Customer service and support roles - immediate openings! We are located in Detroit, MI!
REQUIREMENTS :
At Luno Customer Acquisitions, all degrees are considered since we believe that people with a passion for learning and growing are the key to success in the business and marketing and sales world!
You'll have the chance to learn and apply transferable business skills such as:
* Client Relations and Customer service
* Communication skills
* Customer Support
* Team Leadership and Trainee Management
Here at Luno Customer Acquisitions, we are looking for candidates that will represent us with the same level of commitment that we would show them.
We are looking for Customer Service and Support representatives that want to grow in a competitive work environment, excel past expectations and have a passion for growth. Responsibilities include customer service, sales, training, client relations, data entry and helping customers to understand the benefits from some of our top clients.
All degrees and qualifications will be considered but a student-mentality and desire to learn are essential for those wanting to make the most of this opportunity.
Customer Service, Retail or Sales experience is great background experience because you'll be working directly with customers during the initial stages. A competitive nature, leadership traits and the ability to work as a team are characteristics we value here.
Understanding our clients' needs and meeting their expectations time and time again has helped Luno Customer Acquisitions gain a competitive advantage.
Job Type: Full-time
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Work Location: In person