Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Bert Black Service Companies in Little Rock, AR is currently hiring full-time Customer Service Representatives - CSRs to be the friendly faces our customers love!
Come enjoy a competitive pay rate of $15.00 per hour, along with amazing company-wide benefits, including paid vacations, holidays, and a retirement plan to secure your future. Plus, we've got you covered with dental and vision insurance, a flexible spending account, and health insurance. As a special perk for this position, you'll receive a tablet to streamline your tasks when on-call.
Apply now to be a part of a company that nurtures a positive company culture, promotes growth, and recognizes your contributions!
A LITTLE BIT ABOUT US
At Bert Black Service Companies, we are dedicated to providing exceptional repair services to our customers. With over 45 years of experience, our mission is to deliver outstanding results while maintaining the highest standards of professionalism, integrity, and customer satisfaction. Join our reputable company and contribute to our legacy of excellence!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP - CSR
As a Customer Service Rep - CSR, you'll enjoy a typical Monday to Friday schedule between 8:00 AM and 4:30 PM, with occasional on-call work and after-hours availability when needed. Your day will be filled with engaging tasks, from answering phones and booking calls to making outbound calls for "happy calls" and scheduling maintenance visits. Imagine providing friendly assistance, making customers happy, and ensuring a seamless service experience-all in a day's work!
OUR IDEAL CUSTOMER SERVICE REP - CSR
Ask yourself: Are you a people person with a friendly speaking voice? Can you empathize with customers and handle multiple tasks with ease, even under pressure? Are you highly motivated to grow and succeed in your career? If you answered "YES" to these questions, we need you as our Customer Service Rep - CSR!
APPLY TODAY!
Ready to make a difference in the lives of our valued customers? Don't miss this opportunity to join our team at Bert Black Service Companies. Applying is quick, easy, and mobile-friendly! Take the first step to advance your career and apply now!
Clear All
0 Customer Service Manager jobs found in Little Rock, AR area