Customer Service Manager jobs in Lewes, DE

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Manager
  • Allstate Insurance Agency - David Lieberman
  • Somers, NJ FULL_TIME
  • Benefits/Perks
    • Competitive Pay
    • Professional Development
    • Job Stability in a growing industry
    Job Description
    The Customer Service Manager at Allstate Insurance Agency - David Lieberman is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
    Responsibilities
    • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
    • Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
    • Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
    • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
    • Actively solicit increases in coverage or rounding out accounts at every service contact.
    • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
    • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
    Qualifications
    • Active personal lines insurance license or able to obtain within 30 days of employment.
    • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
    • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
    • Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
    • Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.

    The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.

  • 15 Days Ago

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Customer Service Manager
  • David Lieberman: Allstate Insurance
  • Somers, NJ FULL_TIME
  • Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry Job DescriptionThe Customer Service Manager at David Lieberman: Allstate Insurance is responsible for mainta...
  • 1 Month Ago

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Customer Service - Self Storage Manager
  • Public Storage
  • Toms River, NJ FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $16.50 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 9 Days Ago

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Assistant General Manager
  • Oakland Manager LLC
  • Waretown, NJ FULL_TIME
  • Our Team is seeking ambitious positive individuals who are like-minded in their commitment to the cannabis plant, understand its history and therapeutic qualities and are passionate about providing ex...
  • 6 Days Ago

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Sales Control/ Customer Service Desk Manager
  • Candidate Experience site
  • Toms River, NJ FULL_TIME
  • Boscov’s Sales Control/ Customer Service Desk ManagerExperienced Sales Control/ Cash Office Managers—bring your experience to work for you where people love to shop! Boscov's is a chain of full servic...
  • 15 Days Ago

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Patient Care Advocate I
  • Oakland Manager LLC
  • Waretown, NJ FULL_TIME
  • The Patient Care Advocate (PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and...
  • Just Posted

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0 Customer Service Manager jobs found in Lewes, DE area

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Customer Service Representative
  • Go-Glass Joy, LLC
  • Lewes, DE
  • Job Description Job Description FSLA Classification: Non-Exempt Job Type: Full-Time Supervisory Role: No At Go-Glass, ou...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • VCA Animal Hospitals
  • Dover, DE
  • Client Service Representative **We are looking for you!** Our ideal candidate will genuinely enjoy working with animals ...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Dennisville, NJ
  • The Customer Service Associate works in support of the store management team to facilitate and perform a variety of task...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate- Overnight Shift
  • Royal Farms
  • Selbyville, DE
  • Description: The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the comple...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Rehoboth Beach, DE
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/25/2024 12:00:00 AM

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PT Customer Service Leader>
  • Food Lion
  • Berlin, MD
  • Food Lion - USA-MD-Berlin-10138 Old Ocean City Blvd [Store Supervisor] As a Customer Service Leader @ Food Lion, you'll:...
  • 3/25/2024 12:00:00 AM

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Pharmacy Customer Service Associate
  • Walgreens
  • Rehoboth Beach, DE
  • Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires will...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Lewes, DE
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/24/2024 12:00:00 AM

Lewes (/ˈluːɪs/ LOO-iss) is an incorporated city on the Delaware Bay in eastern Sussex County, Delaware. According to the 2010 census, the population is 2,747. Along with neighboring Rehoboth Beach, Lewes is one of the principal cities of Delaware's rapidly growing Cape Region. The city lies within the Salisbury, Maryland–Delaware Metropolitan Statistical Area. Lewes proudly claims to be "The First Town in The First State." Lewes is located at 38°46′28″N 75°08′22″W / 38.77444°N 75.13944°W / 38.77444; -75.13944 (38.7745565, -75.1393498). According to the United States Census Bureau, the cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$98,985 to $132,591
Lewes, Delaware area prices
were up 1.5% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
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Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020