Customer Service Manager jobs in Layton, UT

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Store Manager in Training/ Service Manager
  • Midas Auto Service and Tires
  • Ogden, UT FULL_TIME
  • Job Responsibilities of Automotive MIT/Service Manager:

    Serving customers is a key to success in this position. Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

    The selected individual will:

    • Greet customers and gather information from them to complete service request form
    • Prepare estimates
    • Follow up with customers on repairs, quotes, and general information
    • Workwith foreman/technicians to ensure repairs are performed in a timely manner
    • Prepare invoices, repair cards, warranty cards and reports.
    • Research parts/vehicle info when needed
    • Collect payment from customers; and
    • other duties as assigned

    TheMIT/Service Writer must:

    • have excellent customer service skills
    • be detail oriented and be able to multi-task
    • be able to workin a team environment and autonomously
    • be able to effectively deal with issues as they arise

    Service writing, job management, administrative and basic knowledge of automotive parts is preferred.

    About Us:
    We are a fullservice auto repair company and service almost all makes and model vehicles.

    Hours of Operation:
    Hours of operation are Monday through Saturday 7:30 AM to 6:00 PM.

    Benefits:
    A comprehensive benefit package is available with this position which includes health insurance, vacations, holidays, and 401K.

    Job Type: Full-time

    Pay: $40,000.00 - $75,000.00 per year

    Benefits:

    • Dental insurance
    • Employee discount
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 1 year

    Shift:

    • 10 hour shift
    • 12 hour shift
    • 8 hour shift
    • Day shift

    Weekly day range:

    • Weekends as needed

    Work Location: In person

  • 2 Months Ago

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Service/Store Manager
  • PepBoy's Auto Service & Tires
  • Ogden, UT FULL_TIME
  • Pep Boys is driven by its customer promise, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to se...
  • Just Posted

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Automotive Service Manager
  • Midas Auto Service - JC
  • Roy, UT OTHER
  • At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years o...
  • 8 Days Ago

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Automotive Service Manager
  • Midas Auto Service - JC
  • Ogden, UT OTHER
  • At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years o...
  • 1 Month Ago

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Customer account specialist
  • Corporation Service Company
  • Logan, UT FULL_TIME
  • Customer Service Representative Logan, UT (Onsite) Monday - Friday, 9am- 6pm Are you passionate about delivering exceptional service? Us too. If you have big ambitions, you’ll fit in perfectly at CSC....
  • 13 Days Ago

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Customer Service
  • Red Hanger Cleaners
  • Ogden, UT PART_TIME
  • No experience needed-we will train on the job Store is open Monday-Saturday 7 am to 7 pm (closed Sundays) Great shift for students when in school -3:00 to 7:00 pm weekdays, with longer shifts rotating...
  • 3 Days Ago

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0 Customer Service Manager jobs found in Layton, UT area

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Customer Service Associate - DAY Shift
  • Raising Cane's
  • Salt Lake City, UT
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $15 / hour As an important pa...
  • 3/27/2024 12:00:00 AM

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HVAC Customer Service Representative
  • Johnson Controls International
  • West Valley City, UT
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Bank of Utah
  • Ogden, UT
  • Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Everlight Solar
  • Salt Lake City, UT
  • **Customer Service Representative** * Salt Lake City, UT - Remote OK * Full-Time Everlight Solar is seeking a highly ene...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Biotron Laboratories, Inc.
  • Ogden, UT
  • Job Description Job Description Position Summary This position is an integral part of the sales team and responsible for...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative – English/Spanish
  • Security Finance
  • Ogden, UT
  • Description Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do y...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative (Multi Branch Support)
  • Security Finance
  • Roy, UT
  • Description Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do y...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • TAB Bank
  • Ogden, UT
  • As a Customer Experience Representative, you are responsible for providing an extraordinary experience through all avenu...
  • 3/24/2024 12:00:00 AM

Layton is a city in Davis County, Utah, United States. It is part of the Ogden-Clearfield Metropolitan Statistical Area. As of the 2010 census, the city had a population of 67,311, rising to an estimated 78,797 by 2018. Layton is the most populous city in Davis County and the ninth most populous in Utah. Layton has direct access to Salt Lake City, Ogden, Salt Lake City International Airport, Antelope Island, and the FrontRunner commuter rail. Layton City is a leader in economic development for the region, with immediate adjacency to Hill Air Force Base, a large hospitality district (1,000+ hot...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$86,341 to $115,654
Layton, Utah area prices
were up 2.3% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020