Customer Service Manager jobs in Lancaster, CA

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Is your day successful if you can keep the machines running and if customers are satisfied with your work? As a service technician, do you enjoy having a team of colleagues that looks after your daily planning, makes sure the right spare parts you need are delivered on time and supports you remotely when you are facing more complex technical issues?

We are looking for someone who loves to work autonomously in a diversity of companies. Do you enjoy travelling to different customers in your dedicated region? You can start your day from home and drive to the customer with a company vehicle fully equipped with safe and rock-solid tools.

Do you get energy when you can learn new things? Our customers have a range of different types of compressors with a variety of technologies (from mechanical, electronic to Internet Of Things and complex control mechanisms) allowing you to grow in techniques and specializations based on your interests and experience. We are proud of our dedicated training academies, supported by experts who are also reflecting on what service will look like in the future.

Do you have an affinity with working with machines, and, above all, are you eager to work and to be trained as a service technician?

Then we would like to get to know you better and to see if you click, not only with our position as technician, but also with our own company values.

Mission:

Perform routine, preventative maintenance and repairs on air compressors, dryers, gas generators, and ancillary equipment at customer sites and provide a complete solution to the customers industrial equipment maintenance needs.

Responsiblities of a Service Technician:

Perform routine, preventative maintenance and repairs on all brands of air compressors, dryers, gas generators, and ancillary equipment. Preventative maintenance should be conducted in accordance with manufacturer's recommendations (with regards to schedule and scope).

Troubleshoot and perform diagnostics on malfunctioning equipment, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs, test and document the proper operating parameters of the equipment.

Document all work performed daily using company provided hardware and software. Develop rapport with customers through effective communication, interpersonal skills, and professionalism.

Provide basic tools to accomplish job along with normal maintenance of tools and equipment.

Display the ability to absorb a higher level of learning including VSD's, refrigeration, industrial networks, remote monitoring, and air audits. Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.

Must participate in a rotating on - call schedule and be able to work overtime on short notice.

Serve as an ambassador for the company, promoting the Atlas Copco "Way". Learn and share knowledge, experiences and training with teammates to increase one's own knowledge and knowledge of others.

Display the ability to manage time accordingly. Must have the ability to work and solve problems independently. Promote and practice proper safety procedures and the correct use of personal protective equipment at all times.

Work as a team sharing knowledge with colleagues and participate in on the job training of self and others as skills allow.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-orientated image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

To succeed, you will need

Experience:

1-2 years of technical experience maintaining and repairing various types of mechanical and electrical equipment. Strong mechanical and electrical skills with demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics. Experience in HVAC a plus.

Education:

High School diploma or equivalent required with technical training in electrical, hydraulics, and/or pneumatics preferred. Knowledgeable of HVAC preferred.

Skills:

Able to work independently with strong self-management and professionalism. Able to complete work within assigned deadlines. Computer proficiency as required for communication, research, work orders and programming various controllers. Excellent customer service and communications skills (oral and written). Must be fluent in English and have a valid driver's license.

Employees will be subject to random drug testing.

Must be able to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.

Travel:

Available for a rotating schedule of on-call work on evenings, weekends and holidays.

In return, we offer you

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

Are we a good fit?

Atlas Copco is a Swedish company. The Swedish human culture still runs through the veins of our 38,000 employees in more than 90 countries. It has a strong family feeling with a warm respect for every individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can develop your competencies daily. Moreover, our family work atmosphere gives you the flexibility to find an optimal balance between work and private life.

City

Fremont, CA

Recruiter

courtney.file@atlascopco.com

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.