Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are seeking an outgoing, and personable leader for a Customer Service Manager position at our 33rd and NE Parkway Russ's Market. In this role you will manage the Front-End, Cashiers, Courtesy Clerks, and Customer Service Supervisors.
-> NOTE: This is a very important role in our stores!! <-
Specific Requirements:
Qualifications:
Previous cash-handling and Retail Management experience preferred. This is a Full-Time position, with flexible scheduling. Must be at least 21 years of age and have some weekend availability.
What We Offer:
We are proud to be an Equal Opportunity Employer
Job Type: Full-time
Benefits:
Weekly day range:
Work Location: In person
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