Customer Service Manager jobs in Gary, IN
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
- BERYLMARTIN
-
Griffith, IN
FULL_TIME
-
Our growing company is looking for a Customer Service Manager to lead our customer service team and ensure that we provide excellent service to our customers. You will be responsible for overseeing the daily operations of the customer service department, managing the customer service staff, resolving customer complaints, and developing strategies to improve customer satisfaction and loyalty.
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Keep accurate records and document customer service actions and discussions
- Create and maintain a positive and supportive work environment that fosters teamwork and collaboration
- Handle escalated customer issues and provide solutions that meet customer needs and expectations
- Identify and implement best practices and procedures to enhance customer service quality and efficiency
- Schedule and maintain customer service department's work schedule
- Conduct weekly customer service meeting, gather feedback, and share with management at weekly operations meeting
- Ability to diagnose basic computer, printer, and network issues and resolve is a plus
- Ability to use Adobe Suite is a plus
Requirements and Skills
- At least 4 years of experience in customer service
- Excellent verbal and written communication skills
- Strong leadership, problem-solving, and decision-making skills
- Ability to handle multiple tasks and prioritize effectively
- Proficient in Microsoft Office and basic computer skills
- Customer-oriented and results-driven mindset
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 4 years (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
- Just Posted
- Ethos Management
-
Hammond, IN
FULL_TIME
- Company DescriptionEthos Management is a private Brand Marketing & Management Firm, we are partnered with some of the most well known fortune 100 clients within the technology, entertainment, televisi...
- 1 Month Ago
- HPC International, Inc.
-
Crown Point, IN
FULL_TIME
- Are you a driven, enthusiastic people-person with experience providing excellent customer service? If so, we want to talk to you! HPC is looking for a highly motivated individual with 2 years professi...
- 13 Days Ago
- Boss Truck Shops, Inc
-
Hebron, IN
OTHER
- Overview The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting custome...
- 18 Days Ago
- Boss Truck Shops, Inc
-
Lake, IN
OTHER
- Overview The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting custome...
- 18 Days Ago
- Jesse Cervera - State Farm Agent
-
Hammond, IN
FULL_TIME
- Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energet...
- 3 Days Ago
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0 Customer Service Manager jobs found in Gary, IN area
About Gary, Indiana
were up 1.3% from a year ago