Customer Service Manager jobs in Escondido, CA
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
Customer Service Account Manager
- Spinal Elements
-
Carlsbad, CA
FULL_TIME
-
Customer Service Account ManagerCustomer Service processes orders for customers including tracking and reporting on order status, shipping dates, product availability and back orders. Responsibilities also include investigating customer complaints, potential problems related to shipment of products, issuing credits, and processing new orders. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).Core responsibilities:
- Regular communications with Sales team and distributor sales representatives
- Interacts closely with other internal departments: Marketing, Accounting, Operations, Regulatory and Customer Service Team
- Problem solving, catering to customers, and working with team members daily to provide excellent customer service
- Monitors NetSuite and ImplantBase transactions for accuracy. Assists in testing of new/revised SOP’s.
- Identifies errors and creates solutions that increase accuracy, efficiency, and service for our customers
- Uses problem solving skills to determine the root cause and devise a course of action to mitigate the issue.
- Processes and coordinates customer transactions
- Ensures that all requests are processed accurately and on time
Knowledge, Skills and Abilities’ (KSA):The Customer Service team must possess the following skills and demonstrate increasing proficiency in each area throughout their career development.- Must have strong computer skills
- Strong sense of customer service and team-oriented skills
- Excellent organizational, prioritization and multi-tasking skills
- Excellent communication skills
- Strong attention to detail
- Professional phone & email etiquette
Progressive Job Responsibilities:Customer Service Account Manager: Provides support to assigned small and larger distributors regarding order status, shipping dates, product availability and back orders; may communicate appropriate information to customers. Responds to customer product inquiries and escalates satisfaction issues as appropriate. May ensure product delivery in accordance with customer requirements and manufacturing capabilities. May answer phones, take product orders, and input sales order data to consumer data systems. Investigates problems related to shipment of products, credits, and new orders. Interfaces with and supports company sales representatives. Will be required to be on call Monday through Sunday based on a weekly rotation with other Account Managers, Senior Account Managers and Management within Customer Service. Requiring four plus years of related experience or equivalent with two years minimum in customer service. A bachelor’s degree is a plus. Performs core responsibilities which are moderately difficult, requiring judgement in resolving issues. Has substantial understanding of position applying knowledge to complete a wide range of tasks with little instruction and only general instruction on new assignments.Essential Functions:- Processing orders
- Responding to customer and distributor complaints
Work AuthorizationUS Work Authorization requiredWork EnvironmentThis job operates in an office setting.Physical DemandsWhile performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Account Managers, Senior Account Managers, and management is required to be on call based on a weekly rotation within the team. This may involve returning to the facility and packing up product to be hand carried to a courier for delivery. Otherwise, the employees will be required to perform the majority of duties at a computer workstation on a computer and phone.TravelThese positions generally do not require travel. There may be very rare circumstances where travel may be required but less than 10% of the time.
- 22 Days Ago
Customer Service - Self Storage Manager
- Public Storage
-
Carlsbad, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 4 Days Ago
Customer Service - Self Storage Manager
- Public Storage
-
Oceanside, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 4 Days Ago
Customer Service - Self Storage Manager
- Public Storage
-
El Cajon, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 5 Days Ago
Customer Service - Self Storage Manager
- Public Storage
-
Lemon Grove, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 5 Days Ago
Strategic Operations and Customer Service Manager
- Stratpharma
-
San Diego, CA
FULL_TIME
- Stratpharma is a fast-growing Swiss Dermatology company that is currently seeking a highly motivated and strategic-minded individual for the position of Strategic Operations and Customer Service Manag...
- 11 Days Ago
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0 Customer Service Manager jobs found in Escondido, CA area
Junior Customer Service Representative
- Cal-Mil
-
Oceanside, CA
- Job Description Job Description We are seeking a Junior Customer Service Representative to join our team! You will be re...
- 4/26/2024 12:00:00 AM
Lead Customer Service Management Specialist
- General Electric Company
-
San Diego, CA
- **Lead Customer Service Management Specialist** GE Aviation Aviation Edison Works category Services Mid-Career 01/13/202...
- 4/25/2024 12:00:00 AM
Customer Service Representative
- Hall's Culligan Water
-
San Diego, CA
- Culligan of San Diegois currently seeking aCustomer Service Representativeto join our office support team. We have a dyn...
- 4/25/2024 12:00:00 AM
Customer Service Representative
- Community Financial Service Centers
-
National City, CA
- Position Title Customer Service Representative Basic Function Provide exceptional customer service by accurately conduct...
- 4/25/2024 12:00:00 AM
CUSTOMER SERVICE REPRESENTATIVE
- KILTER HOME SERVICES
-
Menifee, CA
- Job Description Job Description Customer Service Representative Termite and Pest Control Company in Orange Job descripti...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Guild Mortgage Company
-
San Diego, CA
- ** Customer Service Representative** **Job Category****:** Loan Servicing **Requisition Number****:** CUSTO13354 Showing...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Soapy Joe's Group, Inc.
-
Oceanside, CA
- Job Type Part-time Description Position Summary We are looking for energetic, motivated employees that like to have fun ...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Artech LLC
-
San Diego, CA
- The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing membe...
- 4/22/2024 12:00:00 AM
About Escondido, California
According to the United States Census Bureau, the city has a total area of 37.0 square miles (96 km2). 36.8 square miles (95 km2) of it is land and 0.2 square miles (0.52 km2) of it is water. The total area is 0.48% water.
The city is growing at a rapid rate with new communities like Hidden Trails appearing at the east end of East Valley Parkway. The city proper is surrounded by several sparsely populated unincorporated communities. These include Jesmond Dene and Hidden Meadows to the north; Felicita Park to the southwest; and Rincon Del Diablo to the southeast. Residents of these communities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$100,159 to $134,158
Escondido, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago
What does a Customer Service Manager do?
Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches. A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020