Customer Service Manager jobs in Dickinson, ND

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Manager
  • BEK SPORTS
  • Steele, ND FULL_TIME
  • Customer Service Manager

    Job Purpose:

    Maintains customer satisfaction by inspiring service representatives, providing problem-solving resources, and developing creative service solutions, fostering an intimate service experience, and managing the service team.

    BEK is looking to continue its long history of exceptional customer service and is looking for the right leader that will inspire continued service improvements.

    Customer Service Manager Job Duties:

    • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
    • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; determining system improvements; implementing change.
    • Determines customer service requirements by maintaining contact with customers; conducting surveys; forming focus groups; benchmarking best practices.
    • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
    • Maximizes customer operational performance by providing leadership, support and technical advice.
    • Updates job knowledge by participating in educational opportunities; reading professional publications.
    • Develop tools to gain market intelligence, exiting customer feedback and coordinate with sales, operations and marketing on product and promotional changes.

    Skills/Qualifications:

    Customer Service, Process Improvement, Decision Making, Strategic Thinking, Managing Processes, Staffing, Planning, Analyzing Information, Developing Standards, Help Desk Experience, Social Media, Online Chat, Emphasizing Excellence, Performance Reporting.

    • Must have 5 years of proven customer service leadership experience
    • An intimate understanding of customer service, techniques, strategies, tools, and technology
    • The capability to establish performance metrics
    • Experienced with social media as a service delivery tool
    • Customer Service Manager must report to the Corporate Headquarters location in Steele, ND

    You must be able to astonish the customer’s senses with an intimate customer service experience and advance the Cooperative’s development of its Brand Promise.


    Please send application and resume to:

    BEK Communications

    Attn: Human Resource Manager

    PO Box 230, Steele, ND 58482


    or email to:

    careers@bektel.coop


    Benefits

    BEK offers the traditional medical, dental, life, PTO, 401K and Flexible Spending benefits. But we think you'll like our perks even more. Here are just a few:
    • Live in our service area? No cost telephone, internet, TV offerings and Cloud product offerings
    • 8 company-paid holidays
    • Tuition reimbursement
    • Tickets to area high school, college and professional sporting events and more!
  • 2 Days Ago

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Customer Service Manager, Automotive
  • ABRA Auto Body & Glass
  • Bismarck, ND FULL_TIME
  • ABRA Auto Body & Glass Bismarck, North Dakota AUTOMOTIVE CUSTOMER SERVICE MANAGER GREAT Benefits Competitive Pay Plan! Experience Required NO Weekends!! Be part of Bismarck's NEWEST auto collision rep...
  • 10 Days Ago

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Customer Service
  • Hertz-Overland West, Inc
  • Bismarck, ND FULL_TIME
  • Applicant must be high energy, outgoing, well spoken with strong verbal and written skills. We are looking for a strong driven individual who would like to work for a company that offers advancement a...
  • 23 Days Ago

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Customer Service
  • Pizza Hut
  • WILLISTON, ND FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at WILLISTON ND
  • 24 Days Ago

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Customer Service
  • Pizza Hut
  • DICKINSON, ND FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at DICKINSON ND
  • 24 Days Ago

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Project Manager (Construction Restoration)
  • Arrow Service Team
  • Bismarck, ND FULL_TIME
  • Arrow Service Team continues to grow and we are looking for a talented individual to fill the full-time role of Project Manager. We are excited to be hiring for a new Project Manager to add to our tal...
  • 5 Days Ago

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0 Customer Service Manager jobs found in Dickinson, ND area

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Relief Customer Service Representative - Driver
  • Aramark Uniform
  • Dickinson, ND
  • ** Relief Customer Service Representative - Driver** **Job Category****:** Service Professional **Requisition Number****...
  • 3/28/2024 12:00:00 AM

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FT Customer Service Agent (Work From Home)>
  • Destinee Travel
  • Dickinson, ND
  • [Customer Support / Remote] Anywhere in U.S. / Up to $65K per year / Extremely flexible hours - As a Customer Service Ag...
  • 3/27/2024 12:00:00 AM

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Store Clerk
  • Holiday Companies
  • Dickinson, ND
  • Store 2746225: 231 Museum Drive, Dickinson, North Dakota 58601 Availability - Shift/Days Flexible Availability Customer ...
  • 3/27/2024 12:00:00 AM

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Retail Cashier
  • Holiday Companies
  • Dickinson, ND
  • Store 2746225: 231 Museum Drive, Dickinson, North Dakota 58601 Availability - Shift/Days Flexible Availability Customer ...
  • 3/27/2024 12:00:00 AM

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Amazon Customer Service - United States - Work From Home
  • Careerbuilder
  • Dickinson, ND
  • This position is a work from home position. You will not need to come into the office. No Experience Needed. Benefits: H...
  • 3/25/2024 12:00:00 AM

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(Remote) Data Entry Research Panelist Work From Home
  • Maxion Research
  • Medora, ND
  • Work From Home, Entry Level Data Entry Clerk As A Research Participant We are looking for people who want to work remote...
  • 3/25/2024 12:00:00 AM

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Taco Bell - Restaurant Staff - Urgently Hiring
  • Taco Bell
  • Dickinson, ND
  • Taco Bell - Dickinson is looking for a full time or part time Restaurant Staff team member to join our team in Dickinson...
  • 3/24/2024 12:00:00 AM

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Bilingual Preferred Customer Service Specialist (Spanish)
  • Sherwin-Williams
  • Dickinson, ND
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 1/26/2024 12:00:00 AM

Dickinson is a city in Stark County, North Dakota, United States. It is the county seat of Stark County. The population was 17,787 at the 2010 census. The U.S. Census Bureau estimated 2017 population is 22,186. Since the North Dakota oil boom the city has become one of the fastest growing cities in the United States. The city according to the 2015 census is estimated to have a population of 23,765, however, other sources have estimates of the population at 30,372 or possibly exceeding 35,000. The rapid growth of the city led to an increase in crime and homelessness within the city limits. Als...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$89,920 to $120,449
Dickinson, North Dakota area prices
were up 0.8% from a year ago

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Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
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The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
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This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
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