Customer Service Manager jobs in Connecticut
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
- American Customer Care
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Bridgeport, CT
FULL_TIME
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Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in making a difference and are passionate about customer service excellence?
American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today.
We have immediate openings for Full-Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts.
Our CSR’s handle many types of inbound customer service inquiries including phone calls, emails, and live chats.
Starting pay is $12 - $13 per hour based on experience. We are a drug-free and equal opportunity employer.
Job Description
- Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
- Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
- Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs
- Use product database and website to suggest merchandise appropriate for individual customers' needs
- Edit notes taken during phone call and customize standard letter used to accompany samples / coupons sent to consumers
- Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
Last updated : 2024-04-23
- 2 Days Ago
- Atlas Copco Compressors LLC -North America Customer Center
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Stamford, CT
FULL_TIME
- Compressor/Field Service Technician, Compressor Technique - Stamford, CT Functional area: Service Country: United States City: Stamford, CT Company name: Atlas Copco Compressors LLC Date of posting: M...
- 27 Days Ago
- Gutter Guys
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Stamford, CT
FULL_TIME
- On-the-phone customer service along with other responsibilities, including job delegation, might include delivering of materials, and co-managing the warehouse. Qualified candidate must be proficient ...
- 2 Days Ago
- Stockwell Agency LLC
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Newtown, CT
FULL_TIME
- Benefits: Simple IRA Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Benefits/Perks Competitive Pay Professional Development Job Stabilit...
- 10 Days Ago
- A.R. Mazzotta
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Wallingford, CT
FULL_TIME
- Manufacturing company in the Wallingford area is looking for an individual to provide top-notch service to their customers, handle general accounting duties, and provide overall office management supp...
- 16 Days Ago
- W3Global Inc
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Bethel, CT
FULL_TIME
- Customer Service Manager leads and provides direction to the Customer Service team and oversees the day-to-day customer service activities across North America including: In-depth knowledge of Custome...
- 1 Month Ago
Customer Service Manager jobs at Popular Companies
- Ironsprings Store (Ironsprings & Gail Gardner Way - Prescott, AZ)
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Prescott, AZ
- Starting Pay: $17/ Hour Position Description: Responsible for the oversight, leadership and achievement for the sales fl...
- 4/26/2024 12:00:00 AM
- Goodyear2 Store (Litchfield Rd. & Van Buren)
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Goodyear, AZ
- Starting Pay: $17/ Hour Position Description: Responsible for the oversight, leadership and achievement for the sales fl...
- 4/26/2024 12:00:00 AM
- Bethany East Store (16th St. & Bethany Home Rd.)
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Phoenix, AZ
- 1515 E. Bethany Home Rd., Phoenix Arizona, 85014, +1 (602) 2163941 Starting Pay: $17/Hour Position Description: Responsi...
- 4/26/2024 12:00:00 AM
- Ocotillo Store (Gilbert & Ocotillo)
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Chandler, AZ
- 2825 East Ocotillo Chandler Arizona, 85249, +1 (480) 3987645 Starting Pay: $17.00 / Hour Position Description: Responsib...
- 4/25/2024 12:00:00 AM
- Foothills Store (S 47th Way & E Ray Rd)
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Phoenix, AZ
- 4940 E. Ray Rd Phoenix Arizona, 85044, +1 (602) 2163908 Starting Pay: $17.00 / Hour Position Description: Responsible fo...
- 4/25/2024 12:00:00 AM
- Jackrabbit Store (Jackrabbit Trail & Indian School Rd.)
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Litchfield Park, AZ
- 19415 W. Indian School Rd Litchfield Park Arizona, 85340, +1 (602) 2163942 Starting Pay: $17/Hour Position Description: ...
- 4/25/2024 12:00:00 AM
- Milton Store (Flagstaff, AZ)
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Flagstaff, AZ
- 701 S Milton Rd Flagstaff Arizona, 86001, +1 (925) 5565123 x#208 Starting Pay: $17.00 / Hour Position Description: Respo...
- 4/23/2024 12:00:00 AM
- Palisades Store (Ftn Hills & Palisades)
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Fountain Hills, AZ
- 13757 N Fountain Hills Blvd Fountain Hills Arizona, 85268, +1 (480) 8165002 Position Description: Responsible for the ov...
- 4/19/2024 12:00:00 AM