Customer Service Manager jobs in Atlanta, GA

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative and Dispatcher. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a full-time position with flexible hours, competitive pay, and a family environment!

Responsibilities:
- Assist customers with inquiries, concerns, and requests via phone, or email
- Provide accurate and timely information regarding service availability, pricing, and delivery
- Utilize phone systems and transportation management software to track driver and update customers on their service ETA
- Enter data into our system accurately and efficiently
- Assist with dispatching drivers and managing routes using GPS technology
- Handle customer complaints or escalations in a professional manner, ensuring prompt resolution
- Maintain a high level of product knowledge to effectively address customer inquiries

Skills:
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Proficient in using phone systems and transportation management software
- Knowledge of the area and types of equipment needed
- Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy
- Previous experience in dispatching or customer service roles is preferred

We offer competitive pay, comprehensive benefits, including health insurance, retirement plans, paid time off, and other great benefits. If you are a motivated individual with excellent customer service skills and a passion for transportation, we would love to hear from you.

Note: We are seeking full time employees, with schedule flexibility, and availability.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Overtime
• Rotating weekends
• Weekends as needed

Experience:

• Dispatching: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Smyrna, GA 30080 (Required)

Ability to Relocate:

• Smyrna, GA 30080: Relocate before starting work (Required)

Work Location: In person