Customer Service Manager jobs in Athens, GA

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement.

Responsibilities:
- Communicate effectively with customers via phone, email, and chat
- Provide accurate and timely information to customers regarding product inquiries, order status, and general inquiries
- Conduct outbound calls to follow up on customer inquiries or resolve any issues
- Utilize skills to assist -speaking customers
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
- Maintain a high level of professionalism and phone etiquette at all times
- Perform data entry tasks accurately and efficiently

Qualifications:
- Previous experience in customer service or related field is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills with the ability to think quickly on your feet
- Sales experience is a plus
- Proficient in data entry and navigating computer systems
- in English and is highly desired
- Multilingual abilities are a plus

We offer competitive pay, comprehensive benefits package, and opportunities for career growth. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Newnan, GA 30263: Relocate before starting work (Required)

Work Location: In person