Customer Service Manager jobs in Annandale, VA

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Strategy & Transformation
  • Customer Value Partners, Inc
  • Washington, DC FULL_TIME
  • Overview

    CVP is seeking a Manager to support Federal Health clients with Strategy and Transformation initiatives. The Manager leads the planning and implementation of major organizational transformation initiatives in areas of healthcare innovation, artificial intellience and enterprise systems deployment. The Manager will work with a team to establish frameworks and models for eliciting stakeholder feedback, and effectively facilitate stakeholder engagement sessions with leaders at VA Medical Centers, HHS Operating Divisions, and with inter-agency partners. The Manager collaborates with client leadership to set expectations for deliverables, shape work product development, and ensure quality delivery.

     

    The Manager will facilitate client Integrated Product Teams and stakeholder engagement events to elicit feedback and gather inputs for work product development. The Manager will lead a cross-function team to develop impactful client deliverables to include Operating Models, Business Cases, and recommendations for new clinical and health systems solutions. 

    Responsibilities

    • Maintain primary client relationship in order to deliver products that exceed expectations and build trust in the relationship.
    • Interface with stakeholders internal and external to the federal agency to elicit feedback. 
    • Guide a team of Consultants and Analysts to ensure quality work product delivery. 
    • Leverage expertise in systems thinking to inform recommendations on changes to structures, processes and systems required to achieve organizational strategies and objectives.
    • Support senior leadership decision boards that govern the progress of efforts and address risks or issues affecting success.
    • Work with clients to conduct stakeholder analysis and define project management approaches.
    • Work with clients to review and develop guidance and policies that will facilitate understanding, adoption and implementation of new processes.

    Qualifications

    • MBA or MHA degree from an accredited college or university.

    • 10 years of experience working on complex team-based engagements in a consulting organization. 
    • Project Management Professional Certification.
    • Experience and/or knowledge of consulting methodologies such as change management and project management.
    • Ability to gather and analyze data effectively.
    • Ability to deliver in project settings that require a grasp of cross-functional subject matter.
    • Ability to be self-starter and proactive team leader.
    • Ability to simplify complex ideas for non-experts to comprehend.
    • Advanced proficiency with MS Word, Excel, and PowerPoint.
    • Familiarity with project management tools.
    • Ability to work without sponsorship in the US indefinitely.
    • Ability to obtain a US security clearance if needed.

    Desired

    • Strong culture builder and demonstrated team leader with desire to work across multiple projects and mentor/grow a team.
    • Experience participating in the development of at least one complex organizational design or new office stand-up effort.
    • Experience facilitating stakeholder work groups within Medical Centers and health systems. 

     

    About CVP

     

    Here at CVP we value our Veterans and encourage all to apply!

     

    Customer Value Partners (CVP) is an award-winning business and next-gen technology consulting company that helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise in areas including Technology Modernization, Health, Data Science & Engineering, Business Transformation, and Cybersecurity. CVP delivers unparalleled excellence to clients and employees through our strong culture of integrity, engagement, respect, and a passion for our clients’ missions.

     

    Customer Value Partners, Inc. is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.

  • 20 Days Ago

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IT Asset Manager
  • Customer Value Partners, Inc
  • Rockville, MD FULL_TIME
  • Overview CVP is an award-winning healthcare and next-gen technology consulting firm recognized for excellence and innovation in the solutions we have provided our clients across healthcare, national s...
  • 20 Days Ago

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Cybersecurity Program Manager/Advisor
  • Customer Value Partners, Inc
  • Rockville, MD FULL_TIME
  • Overview CVP is seeking a Cybersecurity Program Manager/Advisor to manage and direct a team of 20 – 30 cybersecurity professionals as well as to serve as a Subject Matter Expert across multiply securi...
  • 23 Days Ago

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Project Manager (NIH)
  • Customer Value Partners, Inc
  • Rockville, MD FULL_TIME
  • Overview CVP is seeking a Project Manager to support a large scale, multi-year public health and precision medicine initiative at the National Institutes of Health in Rockville, MD. The Project Manage...
  • 24 Days Ago

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Information System Security Manager
  • Customer Value Partners, Inc
  • Rockville, MD FULL_TIME
  • Overview CVP is seeking an Information System Security Manager to execute and support the implementation of a successful Assessment and Authorization (A&A) program. Responsibilities Direct the day-to-...
  • 13 Days Ago

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Manager, Healthcare Consulting
  • Customer Value Partners, Inc
  • Washington, DC FULL_TIME
  • Overview CVP is seeking a Manager in our Consulting Services Division to work with government organizations to execute large-scale enterprise initiatives that directly impact patients and providers of...
  • 1 Month Ago

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0 Customer Service Manager jobs found in Annandale, VA area

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Customer Service Management Assistant
  • Harris Teeter Supermarkets, Inc.
  • Falls Church, VA
  • Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accou...
  • 3/29/2024 12:00:00 AM

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GEICO Customer Service Representative
  • Government Employees Insurance Company
  • Fredericksburg, VA
  • Customer Service Representative – Fredericksburg, VA Salary: $21.34 per hour / $43,000.10 annually When you grow, GEICO ...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Smart Solutions
  • Brandywine, MD
  • Description The Customer Service Associate will be responsible for creating lasting relationships with our customers and...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Davids Bridal Inc.
  • Bowie, MD
  • NOW HIRING Location MD - Bowie Area Store Hourly Careers Category Retail - Sales Share this role: BEST. JOB. EVER! Here ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • SABER GROUP INC
  • Washington, DC
  • Job Description Job Description Company Overview: Our client Gen Mobile is a leading provider of affordable wireless ser...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Port Cares
  • Bethesda, MD
  • **Customer Service Representative** **at Weed Man St.Catharines** Job Posted on February 24, 2022 **Position Type:** Ful...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Perfect Placement Group, LLC
  • Dulles, VA
  • Customer Service Representative (CSR) Sales Location: Dulles, VA Summary: The Customer Service Representative (CSR) is r...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • GlobalGiving
  • Washington, DC
  • Are you passionate about providing top-notch customer service in the nonprofit sector? Do you thrive in an environment w...
  • 3/25/2024 12:00:00 AM

Annandale is located at 38°50′3″N 77°12′41″W / 38.83417°N 77.21139°W / 38.83417; -77.21139 (38.834134, −77.211277). Annandale is mostly traversed by the Capital Beltway and Virginia State Route 236. The center of town is considered to be where Route 236, Columbia Pike, and Backlick Road meet around two miles (3 km) east of Interstate 495 on Route 236. According to the United States Census Bureau, the CDP has a total area of 7.86 square miles (20.4 km2), all of it land. The area is part of the coastal plain located just east of the Fall Line separating the coastal plain of Virginia from the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$104,140 to $139,496
Annandale, Virginia area prices
were up 1.3% from a year ago

Customer Service Manager in Milwaukee, WI
Last but not least, your future Customer Service Manager must be able to provide concrete examples of how they have coached and incentivized a customer support team.
December 01, 2019
Customer Service Manager in Fayetteville, AR
The Customer Service Manager deals with the customer service which is supplied by the business together with its other branches.  A specialist store manager deals with the consumers and profits.
February 01, 2020
Customer Service Manager in Eugene, OR
This customer service manager job description will demonstrate the typical responsibilities, important skills, expected education and career path, work schedule, and job outlook.
January 26, 2020