Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
The Eliminator Pest & Property Service is seeking a Customer Service Representative to join our growing family. Family owned and operated since 2005, we are still a growing company. Our work culture emphasizes long-term employment and happiness for all employees while providing our customers with comprehensive solutions for whatever might be Buggin’ them.
We are looking to expand our office team with employees who have energetic and outgoing demeanors and those who truly enjoy providing excellent customer service. The Customer Services Representative will work closely with our internal and field teams to ensure our customers are satisfied with our services.
If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customer’s beds, barbecues, bungalows, and businesses!
Job responsibilities include database management, reconciling company payables, assisting with month end processing, support member services with recruitment and creating an optimal new hire experience. The position requires computer proficiency with the software that The Eliminator uses. This includes, but is not limited to Microsoft Suite, and Google Drive
Key Responsibilities:
Qualification and skills
Benefits:
We offer a competitive salary and a full range of benefits including life insurance, dental, vision and retirement packages. We are a drug free workplace and require a satisfactory background and driving record check.
Job Type: Full Time
Schedule: Monday to Friday 8am to 5 pm
Experience: One year prior experience in customer service is preferred but will train the right candidate.
Minimum - HS diploma or GED
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
Work Location: In person