Customer Service Director jobs in Vermont

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Representative
  • The Eliminator Pest & Property Service
  • Lyndonville, VT FULL_TIME
  • The Eliminator Pest & Property Service is seeking a Customer Service Representative to join our growing family. Family owned and operated since 2005, we are still a growing company. Our work culture emphasizes long-term employment and happiness for all employees while providing our customers with comprehensive solutions for whatever might be Buggin’ them.

    We are looking to expand our office team with employees who have energetic and outgoing demeanors and those who truly enjoy providing excellent customer service. The Customer Services Representative will work closely with our internal and field teams to ensure our customers are satisfied with our services.

    If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customer’s beds, barbecues, bungalows, and businesses!

    Job responsibilities include database management, reconciling company payables, assisting with month end processing, support member services with recruitment and creating an optimal new hire experience. The position requires computer proficiency with the software that The Eliminator uses. This includes, but is not limited to Microsoft Suite, and Google Drive

    Key Responsibilities:

    • Answer and distribute incoming calls and emails
    • Assist with Client Invoicing & Reconciliations
    • Assist in the generation of monthly statements for all customers with outstanding balances, contacting customers to secure payment for outstanding balances as needed.
    • Works as a member of a team and assists with solving complex problems.
    • Expedite communication with staff, vendors, and management
    • Collection calls
    • Creating new accounts for Pest or Property Customers
    • Performs special projects for management as requested

    Qualification and skills

    • Upbeat with energy
    • A smile and a positive attitude that can be felt on the other end of the phone
    • Able to work with a high degree of integrity and operate independently
    • Able to multitask and work in a busy environment while staying organized and working efficiently
    • Possess excellent interpersonal skills
    • Resourcefulness and ability to function in a fast-paced environment.
    • Ability to meet planned and unplanned deadlines in a timely manner.
    • Individuals shall be neat, clean and well groomed, at a minimum of Business Casual in accordance with Eliminator dress standards.
    • Knowledge of general office equipment (copier, fax, phone systems, etc.).
    • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
    • Professional communication skills (phone, interpersonal, written, verbal, etc.).
    • Professional customer service skills.
    • Self-motivated, proactive, detail oriented and a team player.
    • Time management and time critical prioritization skills.
    • Familiarity with Excel, microsoft and google programs

    Benefits:

    We offer a competitive salary and a full range of benefits including life insurance, dental, vision and retirement packages. We are a drug free workplace and require a satisfactory background and driving record check.

    • Above average performance-based pay
    • Dental, vision
    • Simple IRA retirement plan with generous company match
    • Paid time off
    • Paid holidays
    • Paid trainings
    • Unlimited advancement opportunity

    Job Type: Full Time

    Schedule: Monday to Friday 8am to 5 pm

    Experience: One year prior experience in customer service is preferred but will train the right candidate.

    Minimum - HS diploma or GED

    Job Type: Full-time

    Pay: $15.00 - $18.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Life insurance
    • Paid time off
    • Retirement plan
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Weekends as needed

    Experience:

    • Customer service: 1 year (Required)

    Work Location: In person

  • 7 Days Ago

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Customer Service
  • Daltile
  • Williston, VT FULL_TIME
  • Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such...
  • 5 Days Ago

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Customer Service
  • Willey's True Value Hardware
  • Greensboro, VT FULL_TIME
  • The Willey's Store in Greensboro, VT is looking for several customer service associates to join us. We are located on 7 Breezy Ave in the heart of Greensboro across from Caspian Lake. Our ideal candid...
  • 14 Days Ago

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Director of Customer Logistics - CPG
  • Ryder System
  • Montpelier, VT FULL_TIME
  • Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)\ Summary This Director Customer Logistics is part of our SET (Start-up Effect...
  • 23 Days Ago

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Health Care Customer Support/Administrative Assistant
  • United Counseling Service of Bennington County,Inc
  • Bennington, VT FULL_TIME
  • Description34 hrs. per week.Monday - Thursday 12:00pm - 7:30pm and Friday 11:00am - 5:30pmWhy Join United Counseling Service: For over 65 years, UCS has been providing exceptional and thoughtful care ...
  • 17 Days Ago

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Director of Dietary / Food Service Director
  • The Center for Living & Rehabilitation
  • Bennington, VT FULL_TIME
  • The Center for Living and Rehab is looking for a Certified Dietary Manager/ Food Service director. We are a beautiful skilled nursing facility located in Bennington, VT. What sets us apart at CLR, is ...
  • 21 Days Ago

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Customer Service Director BF84-1746
  • Grnwilmington
  • New York, NY
  • ** Customer Service DirectorLong Island, NY** **Required Experience:** 5+ years HR experience in Food Industry or Consum...
  • 3/28/2024 12:00:00 AM

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Client Service Director
  • Kennedy Jenks
  • Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous i...
  • 3/28/2024 12:00:00 AM

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Customer Service Director
  • ZoomCare
  • Portland, OR
  • **Description** **A little bit about ZoomCare** ZoomCare offers on-demand urgent care, primary, and specialty care in yo...
  • 3/27/2024 12:00:00 AM

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Customer Service Director
  • Ebpsupply
  • **CUSTOMER SERVICE DIRECTOR** **EBP Supply Solutions,** a leading provider of Cleaning and Food Service supplies and ser...
  • 3/27/2024 12:00:00 AM

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Director of Client Services
  • StevenDouglas
  • Fairfield, CT
  • The Private Wealth Management Group at StevenDouglas is representing a leading multibillion dollar RIA, seeking to add a...
  • 3/27/2024 12:00:00 AM

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Director of Client Services
  • Griffin Resources
  • Boston, MA
  • The Role Griffin Resources is recruiting on behalf of an Accounting Firm located in Boston, MA. The Client Services Dire...
  • 3/25/2024 12:00:00 AM

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Client Services Director
  • The Burns Phillips Law Firm, PLLC
  • Conroe, TX
  • ISO A NEW TEAM MEMBER! We have a job opening for a CLIENT SERVICES DIRECTOR FOR OUR FAMILY-FOCUSED ESTATE PLANNING PRACT...
  • 3/25/2024 12:00:00 AM

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Director of Client Services
  • Hamlyn Williams
  • Our client, a financial technology investment firm is looking to add a Director of Client Services to join their team in...
  • 3/24/2024 12:00:00 AM

Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$164,321 to $229,154

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All of our subscriptions have refund policies; this gives our customers a chance try out our subscriptions for a period of time at no risk and receive a refund.
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