Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Exciting Opportunity Awaits You in HVAC Customer Service! Are you driven, goal-oriented, and ready to seize a new opportunity? If you're nodding with enthusiasm, then we're eager to connect with you! Our thriving HVAC office in Murrieta is on the hunt for a dynamic Customer Service Dispatcher to join our high-energy team. We're seeking someone who thrives in a fast-paced environment while delivering top-notch customer service that's truly world-class. If you're a quick learner, a positive thinker, and a go-getter who loves innovation, we want you on our team!
What Sets You Apart:
Positive Attitude * Quick Learner * Innovative (Out of the Box) Thinker * Self-Motivated * Team Player * Organized * Outgoing * Upbeat * Confident
Your Mission:
In this role, you're not just a customer service representative or just a dispatcher; you're the engine behind our exceptional service delivery. If you have HVAC experience under your belt, that's a major plus, but what's even more crucial is your extraordinary knack for customer service. Your voice will be the warm welcome and reassuring presence on the other end of the line. Juggling multiple phone lines? No problem – you thrive on it! Your interactions will be professional, courteous, and always confident, whether over the phone or face-to-face.
\nDon't Miss Out:
This is a full-time opportunity with a salary range of $16.00 - $21.00 per hour & full benefits to include medical, dental, vision and 401k with employer matching.
Are you ready to step into a vibrant role where your skills, enthusiasm, and innovative thinking are valued? We invite you to be part of our HVAC journey. Apply today and let's unlock new heights of customer service excellence together! Wanna check us out some more (we get it!) go here: https://coolairsolutions.com
CoolAir Solutions is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, ancestry, citizenship, religion, marital status, pregnancy, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status or any other characteristic protected by state or federal law.
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0 Customer Service Director jobs found in Temecula, CA area