Customer Service Director jobs in Texas

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Customer Contact Services
  • Corpus Christi, TX FULL_TIME
  • Position Description:

    Customer Contact Service, CCS, is seeking dedicated, friendly and energetic Customer Service Representatives to join our team!

    CCS is a answering service that has provided business solutions and employment opportunities to individuals for over 51 years.

    Our rapidly growing team at CCS is looking for highly motivated Customer Service Representatives to manage calls on our inbound and outbound programs. You will be responsible for assisting callers by providing product information, service information, and resolving technical issues in addition to other various client requests. Job duties include answering incoming calls and making outbound calls for a large variety of companies including medical offices, law offices, service providers and much more! This is NOT a telemarketing position.

    As the voice of the CCS clients, Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is our goal to always maintain a customers first attitude here at CCS!

    Responsibilities:
    • Manage all calls in a timely manner
    • Identify callers needs for call resolution
    • Provide customers with product and service information
    • Accurately process online reservations
    • Document call information according to standard operating procedures
    • Maintain knowledge base of evolving products and services
    • Identify and escalate issues to supervisors
    • Maintain Quality Assurance Standards
    • Cross Train into multiple programs as needed
    • Other duties as assigned

    Benefits:
    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Professional development assistance
    • Referral program
    • Vision insurance
    • Work from home - equipment provided

  • Just Posted

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PBS Specialist - Customer Service
  • Customer Service - MD Anderson Cancer Center Careers
  • United States, TX FULL_TIME
  • Mission Statement The mission of The University of Texas MDAnderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, r...
  • 24 Days Ago

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Director of Customer Service
  • Z Gallerie Home
  • Fort Worth, TX FULL_TIME
  • POSITION SUMMARY: This position will help build a world class Customer Service Team for one of the top Home Lifestyle Brands. Manages all aspects of the Customer Service Department and employees on a ...
  • 25 Days Ago

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Director customer service
  • City of Austin
  • Austin, TX FULL_TIME
  • Minimum Qualifications Education and / or Equivalent Experience : Graduation with a Bachelor's degree from an accredited college or university with major course work in Business or in a field related ...
  • 1 Month Ago

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SkillBridge Intern
  • General Dynamics Land Systems Customer Service & Support Company
  • Fort Cavazos, TX INTERN
  • OVERVIEWGeneral Dynamics Land Systems (GDLS) is a proud and approved DoD SkillBridge Industry Partner. SkillBridge is an excellent opportunity as you plan for your life after the military. This progra...
  • 3 Days Ago

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Welder Combination Maint (SCA)
  • General Dynamics Land Systems Customer Service & Support Company
  • Fort Cavazos, TX FULL_TIME
  • Position Description: SMAW Welder with Mechanic ExperienceExperienced welder familiar with field welding on aluminum and steel parts working to required tolerances using welding metals and metal alloy...
  • 14 Days Ago

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Customer Service Director BF84-1746
  • Grnwilmington
  • New York, NY
  • ** Customer Service DirectorLong Island, NY** **Required Experience:** 5+ years HR experience in Food Industry or Consum...
  • 3/28/2024 12:00:00 AM

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Client Service Director
  • Kennedy Jenks
  • Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous i...
  • 3/28/2024 12:00:00 AM

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Customer Service Director
  • ZoomCare
  • Portland, OR
  • **Description** **A little bit about ZoomCare** ZoomCare offers on-demand urgent care, primary, and specialty care in yo...
  • 3/27/2024 12:00:00 AM

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Customer Service Director
  • Ebpsupply
  • **CUSTOMER SERVICE DIRECTOR** **EBP Supply Solutions,** a leading provider of Cleaning and Food Service supplies and ser...
  • 3/27/2024 12:00:00 AM

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Director of Client Services
  • StevenDouglas
  • Fairfield, CT
  • The Private Wealth Management Group at StevenDouglas is representing a leading multibillion dollar RIA, seeking to add a...
  • 3/27/2024 12:00:00 AM

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Director of Client Services
  • Griffin Resources
  • Boston, MA
  • The Role Griffin Resources is recruiting on behalf of an Accounting Firm located in Boston, MA. The Client Services Dire...
  • 3/25/2024 12:00:00 AM

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Client Services Director
  • The Burns Phillips Law Firm, PLLC
  • Conroe, TX
  • ISO A NEW TEAM MEMBER! We have a job opening for a CLIENT SERVICES DIRECTOR FOR OUR FAMILY-FOCUSED ESTATE PLANNING PRACT...
  • 3/25/2024 12:00:00 AM

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Director of Client Services
  • Hamlyn Williams
  • Our client, a financial technology investment firm is looking to add a Director of Client Services to join their team in...
  • 3/24/2024 12:00:00 AM

Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast. Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$167,734 to $233,913

Customer Service Director in Saint Louis, MO
Over the years Comcast has provided some of the greatest customer service blunders the Internet has ever seen.
February 01, 2020
Customer Service Director in Battle Creek, MI
After completing this project, Steve joined South East Water as Customer Service Director.
February 11, 2020
Customer Service Director in La Crosse, WI
All of our subscriptions have refund policies; this gives our customers a chance try out our subscriptions for a period of time at no risk and receive a refund.
November 30, 2019