Customer Service Director jobs in Santa Rosa, CA

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Redwood Utility Billing Service
  • Santa Rosa, CA FULL_TIME
  • Company Description

    Redwood Utility Billing Service is a 3rd-party billing company that contracts with owners of multi-family properties to bill back tenants for a portion of utility costs.

    Role Description

    This is a full-time on-site role as a Bilingual Customer Service Specialist located in Santa Rosa, CA. As a Customer Service Specialist, you will be responsible for providing top-notch customer service to Redwood Utility Billing Service clients by resolving issues and inquiries through various platforms like phone, email, and chat. You will collaborate closely with various teams to ensure customer satisfaction and build long-term relationships with clients.

    Qualifications:

    MUST BE BILINGUAL

    • Excellent communication and interpersonal skills
    • Ability to troubleshoot and resolve customer inquiries in a timely and efficient manner
    • Ability to multitask and prioritize effectively in a dynamic environment
    • Good organizational skills with attention to detail
    • Good knowledge of Microsoft Office Suite software
    • Experience working in a fast-paced customer service environment is a plus
    • Experience with utility billing systems is a plus
    • High School Diploma
    • MUST LOVE DOGS!

    Job Type: Full-time

    Pay: $18.00 - $23.00 per hour

    Expected hours: 35 per week

    Benefits:

    • Dental insurance
    • Health insurance
    • Paid time off

    Schedule:

    • Monday to Friday

    Work setting:

    • Office

    Language:

    • Spanish (Required)

    Ability to Relocate:

    • Santa Rosa, CA 95404: Relocate before starting work (Required)

    Work Location: In person

  • 11 Days Ago

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Customer Service Representative
  • Master Cleaners/All About Service, Inc.
  • Santa Rosa, CA FULL_TIME
  • Summary: As a Customer Service Representative, you will serve as the primary point of contact for our clients, delivering excellent service both in-person and over the phone. Your role is essential in...
  • 5 Days Ago

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Customer Service
  • Third Party CS
  • Santa Rosa, CA FULL_TIME
  • Description The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to qu...
  • Just Posted

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Customer Service Associate
  • Paper Source, Inc.
  • Santa Rosa, CA OTHER
  • Overview Customer Service Associate This position reports to the Store Management Team Position Summary The Customer Service Associate must exhibit a passion to learn about our products and services a...
  • 21 Days Ago

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Customer Service Representative
  • FASTSIGNS® of Windsor, CA - Sonoma County
  • Windsor, CA FULL_TIME
  • Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for candidates wh...
  • 22 Days Ago

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Customer Service Representative
  • FASTSIGNS® of Windsor, CA - Sonoma County
  • Healdsburg, CA FULL_TIME
  • Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for candidates wh...
  • 22 Days Ago

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0 Customer Service Director jobs found in Santa Rosa, CA area

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Sales/Social Media Coordinator (""Coordinador/a de venta y Redes Sociales"")
  • AZUL HOSPITALITY
  • Napa, CA
  • Job Details Job Location Cambria Napa Valley OH - Napa, CA Position Type Full-Time/Part-Time Salary Range $22.00 - $26.0...
  • 3/28/2024 12:00:00 AM

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Physician - Director for Primary Care (Community Based Outpatient Clinic)
  • Department of Veterans Affairs
  • Santa Rosa, CA
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 3/28/2024 12:00:00 AM

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Nurse Practitioner or Physician Assistant PRN
  • Concentra
  • Santa Rosa, CA
  • Overview Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was ...
  • 3/28/2024 12:00:00 AM

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Staff Attorney
  • VIDAS Legal Services
  • Santa Rosa, CA
  • Job Description Job Description VITAL IMMIGRANT DEFENSE ADVOCACY & SERVICES (VIDAS) STAFF ATTORNEY – 80 OR 100% TIME ABO...
  • 3/28/2024 12:00:00 AM

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Senior Systems Engineer
  • KLH Consulting, Inc.
  • Santa Rosa, CA
  • Job Description Job Description ***This position supports customers in Sonoma and Napa counties*** Position Summary: The...
  • 3/28/2024 12:00:00 AM

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Recovery Coach II/Mental Health Worker (On-Call, PM, & Overnight)
  • Crestwood Behavioral Health
  • Santa Rosa, CA
  • Job Description Job Description Are you looking for a meaningful role in behavioral health and have the desire to work w...
  • 3/27/2024 12:00:00 AM

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Front Desk Receptionist - San Rafael
  • Private Ocean, LLC
  • San Rafael, CA
  • This is a summary outline of the duties and responsibilities initially required of a Receptionist. This is not all-inclu...
  • 3/26/2024 12:00:00 AM

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Chief Marketing Officer
  • Graton Resort & Casino
  • Rohnert Park, CA
  • The Chief Marketing Officer will be responsible for leading the company’s efforts related to marketing strategies and ex...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 41.50 sq mi (107.5 km2), of which 41.29 sq mi (106.9 km2) is land and 0.205 sq mi (0.5 km2) (0.49%) is water. The city is part of the North Bay region, which includes such cities as Petaluma, Rohnert Park, Windsor, and smaller cities as Sonoma, Healdsburg, Sebastopol. It lies along the US Route 101 corridor, approximately 55 miles (89 km) north of San Francisco, via the Golden Gate Bridge. Santa Rosa lies on the Santa Rosa Plain. The city's eastern extremities stretch into the Valley of the Moon, and the Sonoma Creek wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$188,586 to $262,992
Santa Rosa, California area prices
were up 2.5% from a year ago

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