Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Company Description
Redwood Utility Billing Service is a 3rd-party billing company that contracts with owners of multi-family properties to bill back tenants for a portion of utility costs.
Role Description
This is a full-time on-site role as a Bilingual Customer Service Specialist located in Santa Rosa, CA. As a Customer Service Specialist, you will be responsible for providing top-notch customer service to Redwood Utility Billing Service clients by resolving issues and inquiries through various platforms like phone, email, and chat. You will collaborate closely with various teams to ensure customer satisfaction and build long-term relationships with clients.
Qualifications:
MUST BE BILINGUAL
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 35 per week
Benefits:
Schedule:
Work setting:
Language:
Ability to Relocate:
Work Location: In person
Clear All
0 Customer Service Director jobs found in Santa Rosa, CA area