Customer Service Director jobs in San Jose, CA

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Service Coordinator, Compressor Technique-Fremont, CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Coordinator, Compressor Technique-Fremont, CA
    Functional area: Service
    Country: United States
    City: Fremont
    Company name: Atlas Copco Compressors LLC
    Date of posting: Mar 19, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Service Scheduling - Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers - providing regular updates to customers regarding service that is in process. Manage and control work in progress. Report problems that service technicians are having to the Service Manager.

    Service Administration - Secure purchase orders for service work, and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts). Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Track and file relevant paperwork. Complete administrative requirements for element return function.


    To succeed, you will need

    Position requirements -


    * Must have excellent organizational skills.
    * Strong verbal and written communication skills;
    bilingual is desirable. * Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
    * Must be detail oriented and have excellent problem-solving skills.
    * Ability to collaborate well within own team and across different functions within the organization. * Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service. * Self-motivated with a positive attitude.
    * Strong aptitude for learning new processes, systems and applications.
    * Ability to work under pressure, within a fast pace environment.
    * Must be proficient in Microsoft Office, including Word and Excel.
    * Must be able and willing to work overtime if required

    Experience - Minimum of two years of experience in a customer facing role.

    Education - High School diploma, some college preferred.


    In return, we offer you

    Drive your Career, Explore Opportunities, Realize your Passion . . .

    Attractive benefits Include:


    *Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    *Health insurance/ Dental insurance/ Vision insurance *Competitive Paid time off
    *Life & Disability insurance

    Annual Bonus
    *$65,000 - $85,000 / year. Geographically adjusted Salary based on knowledge, skills and experience.

    City
    Fremont


    Recruiter
    joseph.coleman@atlascopco.com

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 7 Days Ago

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Service Technician, Compressor Technique - Fremont, CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Technician, Compressor Technique - Fremont, CA Functional area: Service Country: United States City: Fremont, CA Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 2024 Passiona...
  • 12 Days Ago

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Service Coordinator Manager, Compressor Techniques, Fremont,CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Coordinator Manager, Compressor Techniques, Fremont,CA Functional area: Service Country: United States City: Fremont Company name: Atlas Copco Compressors LLC Date of posting: Feb 2, 2024 Our ...
  • 13 Days Ago

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Director of Marketing
  • Service Champions Heating & Air Conditioning
  • Pleasanton, CA FULL_TIME
  • Overview Service Champions is looking for a detail-oriented individual who is energetic and is ready to make a difference by Driving Top Performance while making significant contributions to a rapidly...
  • 5 Days Ago

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Customer Service
  • Pizza Hut
  • MILPITAS, CA FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at MILPITAS CA
  • 21 Days Ago

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Customer Service
  • Pizza Hut
  • SAN JOSE, CA FULL_TIME
  • Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
  • Just Posted

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0 Customer Service Director jobs found in San Jose, CA area

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Client Marketing Manager-Remote
  • Bright Horizons
  • San Jose, CA
  • Reporting to the Director, Client Engagement, the Manager, Client Marketing (CMM) plays a critical role in leading engag...
  • 3/28/2024 12:00:00 AM

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Account Operations Manager - Mon - Fri 8am-5pm
  • Williams Lea
  • Menlo Park, CA
  • Williams Lea is hiring for an Account Manager for our Menlo Park office to work Monday to Friday 8:00 am to 5:00 pm! Pay...
  • 3/28/2024 12:00:00 AM

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Client Partner Sales Hunter (Director/AVP)
  • Jade Global
  • San Jose, CA
  • Position: Client Partner[ Sales Farmer / Hunter ] (Director/AVP) Location: San Jose / San Francisco, CA Responsibilities...
  • 3/27/2024 12:00:00 AM

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Customer Service Agent
  • Fly Xo
  • San Jose, CA
  • **Description** *Position at GMJ Air Shuttle* We're hiring in San Jose! The Air Shuttle is in search of a Customer Servi...
  • 3/27/2024 12:00:00 AM

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Manager, Client Services - Remote
  • Careerbuilder
  • Santa Clara, CA
  • PayNearMe develops award-winning technology to facilitate the end-to-end customer payment experience, making it easy for...
  • 3/27/2024 12:00:00 AM

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Director Product Marketing, Power Products
  • Menlo Micro
  • San Jose, CA
  • Director of Product Marketing, Power Products Irvine, CA, San Jose, CA About Us Menlo Micro has reinvented one of the mo...
  • 3/27/2024 12:00:00 AM

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Marketing Communications Manager
  • Invenia Group
  • San Jose, CA
  • Invenia Group is partnering with a manufacturer of scientific reagents, instruments and services that are being used to ...
  • 3/26/2024 12:00:00 AM

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Sr. Product Marketing Manager
  • ASML
  • San Jose, CA
  • Introduction to the job ASML US, including its affiliates and subsidiaries, bring together the most creative minds in sc...
  • 3/25/2024 12:00:00 AM

San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, the city has a total area of 180.0 sq mi (466 km2), of which 3.4 sq mi (8.8 km2) (1.91%) is water, making it the fourth-largest California city by land area (after Los Angeles, San Diego and California City). San Jose lies between the San Andreas Fault, the source of the 1989 Loma Prieta earthquake, and the Calaveras Fault. San Jose is shaken by moderate earthquakes on average one or two times a year. These quakes originate just east of the city on...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$214,147 to $298,638
San Jose, California area prices
were up 2.9% from a year ago

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