Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
The Customer Service Representative position is a vital link between the field service technicians and our customers. This position is responsible for maintaining clear and effective communication that helps establish, grow and maintain our client base. First impressions are critical, and the customer service representative must be kind, courteous and show your smile through your over the phone interactions. You must have the ability to provide comfort and confidence to our clients, ensuring Above and Beyond Service Company is the right service company for all their plumbing, heating, air-conditioning and electrical needs. You must be able to work independently within established procedures associated with the specific job function. To be a successful candidate for this position the willingness and capability to be able to adjust to last minute changes and a fast-paced work environment is critical.
Pay is up to $50,300, including incentives.
Job Type: Full-time
Pay: Up to $50,300.00 per year
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Work Location: In person