Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Mortuary Transport Specialist
Mortuary Transport Driver needed to prepare and transport human remains from the mortuary to crematory or the appropriate facility, and/or in the alterative from place of death to the appropriate facility with care and compassion.
Director’s Choice Mortuary Service
9316 Susan Avenue
Albuquerque, New Mexico 87123
Full-time position on a rotating shift with on-call opportunities.
Benefits
Paid training and after a 90-day probationary period, are eligible for health insurance and vacation accrual.
Job Description
Director’s Choice Mortuary and Director’s Choice is a privately owned and operated business located in Albuquerque, NM. We are fast-paced business. We provide transportation services for local funeral homes in surrounding areas and to our crematory.
Mortuary Transport Driver needed to prepare and transport human remains from the place of death to the appropriate facility, with care and compassion.
Our Staff is required to follow the standards listed below:
100% professionalism at all times, with the ability to perform under stressful situations
Able to present yourself and communicate compassion and respect to families and the public
Respect, Dignity, and Gentleness when handling remains
Must be a motivated, self-starter and able to perform assigned task without direct supervision
Good organizational and time management skills;
Paperwork shall be done with exactness, proper spelling and written legibly
Must exhibit positive attitude
Clean driving record and a valid driver's license required to be approved by Insurance Company
Able to pass a criminal background check
Our staff is required to dress in a semi-professional and conservative manner, and be clean, neat and well- groomed at all times.
We prepare and transport decedents from place of death (i.e. residence, nursing homes, hospital and crime scene) to a facility (i.e. funeral home, crematory or medical examiner).
THIS JOB REQUIRES HEAVY LIFTING. Our staff is required to be able to lift and carry ( with a
partner) weights in excess of 300 pounds, sometimes down flights of stairs.
Each employee is required to be available to receive calls given to him/her during the 24-hour on duty period. Each employee is required to answer calls promptly. Each employee is required to have immediate access to dress clothes and be able to be dressed and departed for the call within 10 minutes or less of receiving the call.
Non-salary employees are paid hourly and pay periods are bi-weekly. Each employee is on a probationary status for 90 days.
We are a Drug Free Workplace, Right to Work Company and Equal Opportunity Employer
Job Type: Full-time
Pay: $14.00 - $16.50 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Travel requirement:
Ability to Commute:
Work Location: In person