Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
We are looking for:
A Customer Service Representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and can put themselves in their customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Workplace:
Candidates that hired will enjoy a team styled approach towards building a business and appreciate a company that takes pride in making the day to day tasks competitive, fun, and rewarding. No longer do you have be in a cubicle throughout the day, enjoy being able to interact with clients and colleagues throughout the workplace remotely.
Working Remotely we promote team work and an environment where everyone is willing to lend a helping hand. With our awarded training programs you will be challenged on a daily basis to provoke innovation and improvement within the organization. Leave the days of feeling stagnant in the past.
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