Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Customer service and support roles - immediate openings! We are located in Detroit, MI!
REQUIREMENTS :
At Luno Customer Acquisitions, all degrees are considered since we believe that people with a passion for learning and growing are the key to success in the business and marketing and sales world!
You'll have the chance to learn and apply transferable business skills such as:
* Client Relations and Customer service
* Communication skills
* Customer Support
* Team Leadership and Trainee Management
Here at Luno Customer Acquisitions, we are looking for candidates that will represent us with the same level of commitment that we would show them.
We are looking for Customer Service and Support representatives that want to grow in a competitive work environment, excel past expectations and have a passion for growth. Responsibilities include customer service, sales, training, client relations, data entry and helping customers to understand the benefits from some of our top clients.
All degrees and qualifications will be considered but a student-mentality and desire to learn are essential for those wanting to make the most of this opportunity.
Customer Service, Retail or Sales experience is great background experience because you'll be working directly with customers during the initial stages. A competitive nature, leadership traits and the ability to work as a team are characteristics we value here.
Understanding our clients' needs and meeting their expectations time and time again has helped Luno Customer Acquisitions gain a competitive advantage.
Job Type: Full-time
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Work Location: In person