Customer Service Director jobs in Kentucky
Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Customer Service Director jobs
- Bailey's Service Center
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Shelbyville, KY
FULL_TIME
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Put your people skills and automotive knowledge to good use as a full-time Customer Service Rep - Service Advisor! If you want to build a fulfilling career while working alongside a talented team of gearheads, then Bailey's Service Center has the job for you! Join our Shelbyville, KY automotive repair shop and have some fun times with some great people.
WHAT YOU GET: PAY & PERKS
Our Customer Service Reps - Service Advisors make $20,000 - $35,000/year, depending on experience, and can earn commission! Plus, we offer terrific perks, including company-provided uniforms, weekly pay, no weekend shifts, and a heated, comfortable work area.
Do you want a job where your work matters and you help countless people? Then keep reading to see if you'd excel as a Customer Service Rep - Service Advisor with our automotive repair team!
ABOUT US
Bailey's Service Center is proud to offer the highest quality automotive services for reasonable prices. Established in 1980, we're a family-owned and -operated business with a dedication to providing a superior customer experience. Nobody around does auto repair like Bailey's!
We're thankful to have built such a strong team over the years, and we show our appreciation by maintaining a great work environment and an amazing shop culture. Our employees love knowing that their work makes a difference. The excellent weekly pay and awesome perks are just the icing on the cake!
WHAT WE NEED FROM YOU
Are you a team player? Do you have great communication skills and the ability to explain repairs in easy-to-understand terms? Are you persuasive and able to close a deal? Can you pay attention to even the smallest details? Great! We want you! You just need to meet the following requirements:
- 1 years of experience in the automotive industry
- Valid driver's license
If you're up for the challenge, keep reading about this position with our automotive repair shop!
YOUR ROLE
You can expect to work from Monday - Friday, 8:00 AM - 5:00 PM.
As our Customer Service Rep - Service Advisor, you help keep our automotive repair shop running smoothly and ensure our customers get the important services they need. You answer incoming phone calls and assist customers with whatever they're looking for. When requested, you create estimates for potential repairs and share them with the client.
As our techs work on the vehicles, you let each customer know about any necessary repairs as well as any further work they could have done. You bust out your sales skills and explain to the client why they should OK any additional services. As our supplies run low, you also order more parts for our inventory. You love having a positive impact on both our customers and our shop!
WE'RE WAITING TO HEAR FROM YOU! REACH OUT TODAY!
Applying is a snap, just fill out our quick and easy initial application. Our automotive repair team is excited to meet you and make you our next Customer Service Rep - Service Advisor!
Location: 40065
- 15 Days Ago
- QSI (Quality Service Installation)
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Bardstown, KY
FULL_TIME
- Position Summary: As a CSR, you will work within our dispatch service call center. This position is critical to our success and will require strong communication skills. Also important with this posit...
- 21 Days Ago
- Service Experts - United Plumbing
-
Goshen, KY
PART_TIME
- Position Title: Customer Service Specialist Reports To: Customer Service Manager or Operations Manager Status: Part-time, Regular position Category: Customer Service Location Name: United Plumbing Add...
- Just Posted
- UPS Store 7343
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Danville, KY
FULL_TIME
- We are looking for someone reliable and consistent, someone who learns quickly, who loves working with people and is dependable. Some Saturdays and Sundays each month will be scheduled so must be avai...
- 18 Days Ago
- Greentown Productions
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Louisville, KY
FULL_TIME
- Greentown Productions Job Responsibilities: Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and...
- 21 Days Ago
- Citibank, N.A.
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Florence, KY
FULL_TIME
- The Customer Service Issue Manager - Compl Bus Control Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the im...
- Just Posted
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