Customer Service Director jobs in Idaho

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Technical Service Representative
  • Customer Engineering Services (CES) -cesservice
  • Banks, ID FULL_TIME
  • Job Description

    Job Description

    Join Our Team Today

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work


    What You'll Do...

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday

    The Technical Service Representative provides on-site technical skills in installation, emergency repair, preventative maintenance, and onsite training of operation on assigned printer equipment throughout a geographical territory. You'll be responsible for your own territory, assigned a company vehicle, and can leave directly from your home to start your day


    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. As a CES Technician, you'll be an important part of what works which includes:

    • Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution
    • Installing and removing equipment
    • Technical and Mechanical Troubleshooting
    • Installing equipment modifications as needed
    • Working closely with and developing strong business relationships with the customer and client personnel
    • Conducting informal operator training as needed to improve machine performance
    • Completing all required reporting procedures related to the maintenance and repair of the equipment
    • Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance
    • Using good business judgment in your daily operations to minimize operational expenses
    • Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required

    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.



    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in diagnosing and repairing equipment failures preferred
    • Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to work independently and as a team
    • Ability to perform timely and accurate reporting
    • Ability to work unplanned extended workdays based on business needs
    • Ability to work with mobile devices ie: smartphones

    Requirements

    • High School Diploma or General Education Degree (GED)
    • Technical school courses OR 3-5 years experience with servicing equipment (a plus)
    • Understanding of mechanical operations, computers/software, and hands-on break/fix repair
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory
    • Maintain professional appearance based on Company policy
    • Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.


    Benefits

    Benefits and Perks

    Our programs are designed to keep your work/life balance in check.

    • Paid Time Off which includes vacation, sick time, and paid national holidays
    • Comprehensive insurance offerings including Health, Dental, and Vision
    • Company Paid Short Term/Long Term disability
    • Company Paid Life Insurance Policy
    • Plan for your future with our 401(k) plan and take advantage of company matching
    • Competitive Salary
    • Company vehicle provided
    • Company provided Tool Kit, Cell Phone, and Laptop
    • Company Credit Card

  • 1 Day Ago

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Associate Director of Customer Service
  • Idaho Milk Products
  • Center, ID FULL_TIME
  • SCHEDULE: Day Shift, Monday - Friday. Some travel and after hours required as needed depending on business needs. BENEFITS: Excellent benefit package available: medical, dental, vision, disability, li...
  • 1 Month Ago

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Director of Customer Service
  • CompuGroup Technology
  • Meridian, ID FULL_TIME
  • To be successful in this role, you have the following Knowledge, Skills & Abilities: Knowledge of: Call center queue configuration and management Budgeting and workforce management and forecasting Con...
  • 1 Month Ago

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Customer Service Representative
  • US Forest Service
  • Riggins, ID FULL_TIME
  • Duties Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between functions related t...
  • 2 Days Ago

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Customer Advocate
  • Blue Cross of Idaho Health Service, Inc.
  • Idaho Falls, ID FULL_TIME
  • Our Customer Advocates are the key to what we "do" at Blue Cross of Idaho! Join our award-winning team providing outstanding customer service in our contact center environment. Customer Advocates rece...
  • 14 Days Ago

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Customer Advocate
  • Blue Cross of Idaho Health Service, Inc.
  • Twin Falls, ID FULL_TIME
  • Our Customer Advocates are the key to what we "do" at Blue Cross of Idaho! Join our award-winning team providing outstanding customer service in our contact center environment. Customer Advocates rece...
  • 14 Days Ago

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Customer Service Director BF84-1746
  • Grnwilmington
  • New York, NY
  • ** Customer Service DirectorLong Island, NY** **Required Experience:** 5+ years HR experience in Food Industry or Consum...
  • 3/28/2024 12:00:00 AM

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Client Service Director
  • Kennedy Jenks
  • Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous i...
  • 3/28/2024 12:00:00 AM

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Customer Service Director
  • ZoomCare
  • Portland, OR
  • **Description** **A little bit about ZoomCare** ZoomCare offers on-demand urgent care, primary, and specialty care in yo...
  • 3/27/2024 12:00:00 AM

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Customer Service Director
  • Ebpsupply
  • **CUSTOMER SERVICE DIRECTOR** **EBP Supply Solutions,** a leading provider of Cleaning and Food Service supplies and ser...
  • 3/27/2024 12:00:00 AM

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Director of Client Services
  • StevenDouglas
  • Fairfield, CT
  • The Private Wealth Management Group at StevenDouglas is representing a leading multibillion dollar RIA, seeking to add a...
  • 3/27/2024 12:00:00 AM

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Director of Client Services
  • Griffin Resources
  • Boston, MA
  • The Role Griffin Resources is recruiting on behalf of an Accounting Firm located in Boston, MA. The Client Services Dire...
  • 3/25/2024 12:00:00 AM

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Client Services Director
  • The Burns Phillips Law Firm, PLLC
  • Conroe, TX
  • ISO A NEW TEAM MEMBER! We have a job opening for a CLIENT SERVICES DIRECTOR FOR OUR FAMILY-FOCUSED ESTATE PLANNING PRACT...
  • 3/25/2024 12:00:00 AM

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Director of Client Services
  • Hamlyn Williams
  • Our client, a financial technology investment firm is looking to add a Director of Client Services to join their team in...
  • 3/24/2024 12:00:00 AM

Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise. Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$158,428 to $220,935

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All of our subscriptions have refund policies; this gives our customers a chance try out our subscriptions for a period of time at no risk and receive a refund.
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