Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Join Our Team Today
CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work
What You'll Do...
You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday
The Technical Service Representative provides on-site technical skills in installation, emergency repair, preventative maintenance, and onsite training of operation on assigned printer equipment throughout a geographical territory. You'll be responsible for your own territory, assigned a company vehicle, and can leave directly from your home to start your day
You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. As a CES Technician, you'll be an important part of what works which includes:
About CES
Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S.
Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
The successful candidate will have the following qualifications:
Requirements
Benefits and Perks
Our programs are designed to keep your work/life balance in check.