Customer Service Director jobs in Hammond, IN

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Director of Customer Service (DOC)
  • Symphony Dyer
  • Dyer, IN FULL_TIME
  • We welcome professionals who:

    • Are uncompromising in providing concentrated and quality-driven care.
    • Who possess forward-thinking motivation aimed to set and exceed standards in practice.
    • Are role models of dedication, treating every patient with the utmost respect and kindness.

    Director of Customer experience (DOC): Duties and Responsibilities:

    • Greet/orient all new guest and their families to the amenities and services of the facility, and of the guest services role
    • Follow-up with each short-term resident (daily where possible) and family/member responsible party (weekly) and/or as needed
    • Serve as a liaison between guest (and their families) and facility to address any/ all concerns
    • Manage room appearance standards to ensure great first impression for all new arrivals (safety checks bedding, cleanliness, welcome book, welcome/departure gift).
    • Responsible for daily administration of survey tool/system. Taking full ownership of all guest concerns and comments. Resolve issues immediately and follow up to ensure guest satisfaction
    • Examine trends in data to identify systemic issues and/or improvements and present to facility management
    • Responsible for resolving guest/family members issues with a calm and empathetic demeanor to administer the best resolution possible depending on the circumstances
    • Responsible for providing excellent service, setting an example and becoming a champion of the company service program withing the facility to build a stronger net promoter score (guest’s willingness to recommend)
    • Ability to work within a team and interact with coworkers and guests/families with courtesy and respect
    • Good judgement, decision making and problem-solving abilities to assist with dispute resolution
    • Strong organizational skills to prioritized and handle multiple tasks at once
    • Strong public relation and customer services
    • Ability to influence and compel other to adhere to company service platform

    Director of Customer Experience (DOC) Requirements:

    1. Must be able to read, write, and understand English language

    2. Must attend a minimum of 12 hours of continuing education programs provided by the center to maintain certification

    3. High school degree required

    4. Extensive knowledge of department processes

    5. 2-3 years professional experience in similar position with strong emphasis on hospitality industry experience

    6. Leadership, management, and analytical ability

  • 1 Day Ago

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Customer Service Associate
  • Service Sanitation Inc
  • Gary, IN FULL_TIME
  • DescriptionWe are on the lookout for dedicated Customer Service Associates to join our team. If you possess exceptional interpersonal skills, thrive on finding solutions to complex problems, and are e...
  • 13 Days Ago

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Customer service
  • 1-800-GOT-JUNK
  • Valparaiso, IN FULL_TIME
  • Want More. Work Happy. 1-800-GOT-JUNK? is looking for Customer Service-focused individuals to join our Truck Teams. We make the ordinary business of junk removal exceptional. We are proud to be the le...
  • 14 Days Ago

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Customer service
  • American Red Cross
  • Merrillville, IN FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
  • 1 Month Ago

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Customer Service/Service Advisor
  • Boss Truck Shops, Inc
  • Hebron, IN OTHER
  • Overview The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting custome...
  • Just Posted

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Customer Service/Service Advisor
  • Boss Truck Shops, Inc
  • Lake, IN OTHER
  • Overview The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting custome...
  • 23 Days Ago

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0 Customer Service Director jobs found in Hammond, IN area

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Director of Customer Service
  • LaSalle Network
  • Schaumburg, IL
  • Lasalle Network is thrilled to be partnered with a global automation manufacturer that is seeking a Director of Customer...
  • 3/28/2024 12:00:00 AM

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Director of Customer Experience for Fiat and Digital Asset Payments
  • The Zero Hash
  • Chicago, IL
  • **Director of Customer Experience for Fiat and Digital Asset Payments** * Chicago, IL - Remote OK * Full-Time * Client S...
  • 3/28/2024 12:00:00 AM

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Client Service Representative - Chicago
  • Marquee Event Group
  • Chicago, IL
  • Find A Location Please enter a street, city, or ZIP code. ** Client Service Representative - Chicago - Chicago** **Job D...
  • 3/27/2024 12:00:00 AM

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Project Management Specialist
  • PCMI LLC
  • Park Ridge, IL
  • Job Description Job Description Who We Are PCMI (Policy Claim Management International) is a fast-growing, leading provi...
  • 3/27/2024 12:00:00 AM

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Account Manager
  • Americaneagle.com
  • Des Plaines, IL
  • Americaneagle.com is a family-owned web design, development, and digital marketing agency with a passionate belief in th...
  • 3/25/2024 12:00:00 AM

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Associate Client Service Manager
  • Gallagher
  • Mokena, IL
  • About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's glob...
  • 3/25/2024 12:00:00 AM

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Bilingual Account Executive
  • PACO Collective
  • Chicago, IL
  • At PACO COLLECTIVE, we build brands. Brands that breathe inclusivity and diversity. Brands that live, experience, and co...
  • 3/25/2024 12:00:00 AM

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CSR
  • ABS Graphics Inc
  • Itasca, IL
  • SUMMARY Perform as a liaison between clients and cross-functional internal teams to ensure the timely and successful del...
  • 3/24/2024 12:00:00 AM

Hammond (/ˈhæmənd/) is a city in Lake County, Indiana, United States. It is part of the Chicago metropolitan area. First settled in the mid-19th century, it is one of the oldest cities of northern Lake County. As of the 2010 United States census, it is also the largest in population: the 2010 population was 80,830, replacing Gary as the most populous city in Lake County. From north to south, Hammond runs from Lake Michigan down to the Little Calumet River; from east to west along its southern border, it runs from the Illinois state line to Cline Avenue. The city is traversed by numerous rai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$170,556 to $237,849
Hammond, Indiana area prices
were up 1.3% from a year ago

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