Customer Service Director jobs in Garden Grove, CA

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

The Role

To best serve our customers, we are increasing our presence within our field service area. This supports our mission of providing safe and high-quality service that is performed with great efficiency to our customers. As a Service Technician Trainee, you are an important part of this mission. You will be close to your customers and service our products to provide a great customer experience. You will report to the Service Manager.

* You will perform routine preventive service, troubleshoot and repair air compressors, air dryers (regenerative and refrigerated), drains, controllers, low-pressure blowers
* You will pressure wash (where possible) and effectively clean the customer's entire equipment pad including skids, coolers, concrete, tanks, etc.
* You will communicate with the customer and Service Manager regarding all services performed and clearly present all options for any required repairs, upgrades, or other customer needs
* You will completely fill out all service-related documentation including service reports, start-up forms, warranty forms, oil sample forms, and parts return documents,
* You will attend training at our Air Academy as well as train with Senior Service Technicians
* You will promote and practice proper safety procedures and correct use of personal protective equipment
* You will set, install, and pipe compressor systems as needed.
* You will participate in a rotating 24/7/365 on-call pool with other Technicians as scheduled by the Service Manager with travel to customer locations.
* You will be subject to random drug testing.

What you can expect from us?

* Flexible benefits plan including medical, dental, and vision.
* Generous 401 (k) retirement plan match in addition to an automatic contribution.
* Competitive paid time off and sick time
* Life & Disability insurance
* Paid training
* Excellent paternal, adoption, and maternal leave
* $32.00 - $42.90 *Salary is based on knowledge, skills, and experience. Salary has been geographically adjusted based on cost-of-living factors. This position is overtime eligible.

What we expect of you?

* You have a valid driver's license and are fluent in English.
* A High School Diploma or equivalent
* You can lift to 50 lbs. regularly and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.

* You have a basic understanding of mechanics and electrical theory.

* You can use computers to complete work orders
* You are customer-focused and take ownership of meeting the customer's needs.

City
Anaheim, CA

Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies daily. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible.

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.