Customer Service Director jobs in District of Columbia
Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Customer Service Director jobs
Director, Customer Service Administration
- Office of the Chief Financial Officer (OCFO)
-
Washington, DC
FULL_TIME
-
SERVICING PERSONNEL OFFICE/UNIT: Office of Human Resources
POSITION SERIES: DS-0501
POSITION GRADE: DS-16
IF "OPEN UNTIL FILLED," FIRST SCREENING DATE: February 23, 2024
TOUR OF DUTY: To Be Determined
AREA OF CONSIDERATION: Unlimited
PROMOTION POTENTIAL: None
NO. OF VACANCIES: One (1) or more
AGENCY: Office of Tax and Revenue, Customer Service Administration
DURATION OF APPOINTMENT: Permanent
COLLECTIVE BARGAINING UNIT: This position is not in a collective bargaining unit.
BRIEF DESCRIPTION OF DUTIES: This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Customer Service Administration (CSA). The Director of Customer Service Administration is responsible for analyzing current and new operations and maintaining effective practices in support of OTR’s program and policy initiatives. Duties include, but are not limited to: setting long range goals and providing oversight to all units within the Customer Service Administration; managing through subordinate managers, the daily direction and coordination of services; planning, organizing, coordinating and directing the activities of the unit; determining budget and staffing requirements; developing plans for organizational refinements and realignments; evaluating performance in program areas; and preparing periodic and special reports. Performs other related duties as assigned.Seven (7) years of progressive experience working in a high-volume customer service call center to include four (4) years of managerial experience performing the related duties and responsibilities such as planning, organizing, coordinating, directing, reviewing, monitoring, and evaluating the activities of an administration. Excellent oral and written communication skills. Knowledge of federal, state, and local tax laws preferred. Applicants who possess a bachelor's degree preferred.Experience that provides the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for this position.
COVID-19 VACCINATION:
The Office of the Chief Financial Officer values the safety of our employees, our residents, and our visitors. In support of these values, OCFO employees are strongly encouraged to be immunized against COVID-19.
COLLECTIVE BARGAINING UNIT:
Employment with the OCFO is at will. However, the discipline and/or discharge of bargaining unit employees is governed by the collective bargaining agreement.
EEO STATEMENT:
The OCFO is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
HOW TO APPLY:
All Applicants, including departmental employees and other DC Government Employees, must submit an OCFO employment application at cfo.dc.gov. (Resume may be attached). Incomplete applications will not be considered. Employees affected by restructuring must submit their application with the application transmittal form. All applications, transcripts, and supporting documents must be received by close of business (5:00 PM) on the closing date of the announcement or they will not be considered.
NOTE: It is imperative that all information on the employment application, resume and supporting documents be both accurate and truthful and is subject to verification. Misrepresentations of any kind may be grounds for disqualification for this position or termination.
JOB OFFERS:
Official job offers are made only by the OCFO’s Office of Human Resources.
PHYSICAL EFFORT:
Sedentary
REASONABLE ACCOMMODATION REQUESTS:
If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who contact you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
RESIDENCY PREFERENCE:
An external applicant for a position in the OCFO who is a bona fide resident of the District of Columbia at the time of application, may claim a hiring preference over a non-resident applicant by completing the 'Residency Preference for Employment' form, DC 2000RP, and uploading and attaching it to their employment application. To be granted preference, an applicant must: (1) be qualified for the position; and (2) submit a claim form at the time of application. Except for employees entitled by law to preference, preference will not be granted unless the claim is made at the time of application. This preference is only granted upon initial appointment.
NOTICE OF NON-DISCRIMINATION:
In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code section 2-1401.01 et seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived: race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination, which is also prohibited by the Act. In addition, harassment based on any of the above, protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.
NOTICE OF BACKGROUND INVESTIGATION AND PENALTIES FOR FALSE STATEMENTS:
Employment with the OCFO is subject to the completion and satisfactory result of a background investigation conducted by the OCFO. For most positions, the investigation is conducted after commencement of duty, at which time you will be provided background and release of information forms to complete. For more information, see the Employment Opportunities section at the OCFO website (www.cfo.dc.gov). Certain highly sensitive positions however warrant completion of the OCFO background investigation prior to commencement of duty. You will be informed if this is required.
Applicant understands that a false statement on any part of your application, including materials submitted with the application, may be grounds for not hiring you, or for firing you after you begin work (D.C. Official Code, section 1-616.51 et seq.) (2001). The applicant understands that making a false statement on the application or on materials submitted with the application is punishable by criminal penalties pursuant to D.C. Official Code, section 22-2405 et seq. (2001).
SALARY REDUCTION OF REEMPLOYED ANNUITANTS:
An individual selected for employment in the District Government on or after January 1, 1980, who is receiving an annuity under any District government civilian retirement system, shall have his or her pay reduced by the amount of annuity allocable to the period of employment as a reemployed annuitant.
VETERANS PREFERENCE:
Applicants claiming veteran’s preference must submit official proof with the application.
WORKING CONDITION:Office Environment
- 11 Days Ago
Director, US Alliance Development
- 10000941 - Public Policy Associate Director
-
Washington, DC
FULL_TIME
- Are you ready to co-lead policy-based advocacy campaigns and advance public policy goals? We are seeking a Director, Alliances who will work cross-functionally with internal colleagues and external st...
- 18 Days Ago
Director Civil Rights
- US Forest Service
-
Washington, DC
FULL_TIME
- Duties The incumbent formulates and activates broad Policies, program plans, and standards for Civil Rights for the Forest Service. Develops understanding and acceptance of civil rights objectives by ...
- 2 Months Ago
Prog Mgr Customer Payments
- US Postal Service
-
Washington, DC
FULL_TIME
- Job DetailsThe United States Postal Service has the following challenging employment opportunity for a highly motivated and innovative individual. The Prog Mgr Customer Payments position is available ...
- 5 Days Ago
Management & Program Analyst
- Vet Customer Experience (VCE)
-
Washington, DC
FULL_TIME
- This position is located in Multi-Channel Technology (MCT), within the Department of Veterans Affairs. The incumbent will liaise with internal and external counterparts within VA Central Office, in th...
- 1 Day Ago
Senior Project Manager, Healthcare Consulting
- Customer Value Partners, Inc
-
Washington, DC
FULL_TIME
- Overview CVP is seeking a a highly skilled and experienced Senior Project Manager in Healthcare Management Consulting with a nursing or similar healthcare delivery background and expertise in project ...
- 3 Days Ago
Customer Service Director jobs at Popular Companies
Director of Client Services
- Forum Group Connecticut, LLC
-
Darien, CT
- Client Services Director needed for Startup FinTech Investment Platform in Norwalk, CT. Our client provides a one of a k...
- 5/9/2024 12:00:00 AM
Customer Service Director - New Hyde Park, NY
- Compass Group
-
New Hyde Park, NY
- Customer Service Director - New Hyde Park, NYClick Here to Apply OnlineJob Description Canteen Position Title: Customer ...
- 5/8/2024 12:00:00 AM
Client Services Director
- Life Enrichment Center
-
Perryville, MO
- Life Enrichment Center is a non-profit organization in Perryville, Missouri. We help individuals with intellectual and/o...
- 5/8/2024 12:00:00 AM
Director of Client Services
- Hamlyn Williams
-
- Our client, a financial technology investment firm is looking to add a Director of Client Services to join their team in...
- 5/7/2024 12:00:00 AM
Customer Service Director
- ZoomCare
-
Portland, OR
- **Description** **A little bit about ZoomCare** ZoomCare offers on-demand urgent care, primary, and specialty care in yo...
- 5/6/2024 12:00:00 AM
Client Services Director
- GetixHealth
-
Houston, TX
- POSITION RESPONSIBILITIES: This entails assigning day-to-day tasks and guiding teams through issue escalations and clien...
- 5/6/2024 12:00:00 AM
Director of Client Services
- Cortland
-
Atlanta, GA
- At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective,...
- 5/6/2024 12:00:00 AM
Director of Client Services
- sbExperiential, LLC
-
Cornelius, NC
- Job Description Job Description Do you thrive in a fast-paced environment where creativity meets strategy? sbExperientia...
- 5/6/2024 12:00:00 AM
About District of Columbia
Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west.
The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$191,035 to $266,398
Most Popular Cities in District of Columbia for Customer Service Director Jobs
What does a Customer Service Director do?
Customer Service Director in Saint Louis, MO
Over the years Comcast has provided some of the greatest customer service blunders the Internet has ever seen.
February 01, 2020
Customer Service Director in Battle Creek, MI
After completing this project, Steve joined South East Water as Customer Service Director.
February 11, 2020
Customer Service Director in La Crosse, WI
All of our subscriptions have refund policies; this gives our customers a chance try out our subscriptions for a period of time at no risk and receive a refund.
November 30, 2019