Customer Service Director jobs in Bloomington, IN

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

T
Customer Service
  • The Peoples State Bank
  • Ellettsville, IN FULL_TIME
  • Job Overview:
    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers via direct and indirect customer inquiries. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering excellent customer service. The position requires a thorough knowledge of the bank’s services.

    • 1. Customer Service

    a. Answer customer inquiries (telephone and walk-ins)

    b. Serve as a resource for the new account personnel

    c. Conduct account research.

    • 2. Product Knowledge.

    a. Understand and know how the system handles checking and savings accounts.

    b. Have an understanding of the Bank’s products.

    • 3. Outgoing Wire Transfers (Input or Verify) (Back-up)
    • 4. Incoming Wire Processing (Back-up)
    • 5. Debit Cards. (Fraud processing)

    a. Serve as main point of reference for ATM and Debit Card fraud questions.

    b. Review Case Tracker Reports and resolve outstanding issues

    • 6. ACH file processing

    a. Serve as processor for selected ACH customers

    b. Serve as back-up processor for other ACH customers

    • 7. Daily Processing (In rotation)

    a. Receive daily cash letters into the bank and process as needed.

    b. Oversee processing of morning notices for mailing or distribution.

    c. Process daily return item files and send to Fed or receive from Fed.

    d. Balance various files from branches prior to End of Day processing.

    e. Fix any problems with the above batches.

    f. Perform End of Day processing steps per checklist.

    g. Send out daily cash letter to the Federal Reserve.

    • 8. Correspondence / Research

    a. Answer requests for credit references

    • 9. Process Returned Mail
    • 10. Federal Reserve Adjustments
    • 11. Business Online – serve as backup resource
    • 12. Serve as a Backup for Customer Service II, III, IV and V.

    If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

    Job Type: Full-time

    Pay: From $17.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • On-the-job training
    • Paid time off
    • Referral program
    • Vision insurance

    Experience level:

    • 1 year

    Shift:

    • Day shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • Call center
    • In-person

    Ability to Relocate:

    • Ellettsville, IN 47429: Relocate before starting work (Required)

    Work Location: In person

  • 7 Days Ago

Y
Food service director
  • Yona Solutions
  • Bloomington, IN FULL_TIME
  • Yona Solutions - Come rise above with Yona! Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents. We depend on our team members to be highly motivate...
  • 3 Days Ago

B
Assistant Dining Service Director
  • Bell Trace Senior Living
  • Bloomington, IN FULL_TIME
  • Why CarDon?We’re a family-owned senior living community with nearly 20 communities across Indiana. We offer independent and assisted living, rehabilitation, skilled nursing and memory support. Our emp...
  • 8 Days Ago

H
Food Service Director
  • Healthcare Services Group, Inc.
  • NORTH VERNON, IN OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 15 Days Ago

H
Food Service Director
  • Healthcare Services Group, Inc.
  • BLOOMINGTON, IN OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 1 Month Ago

F
CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Bloomington, IN FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Customer Service Director jobs found in Bloomington, IN area

I
Assistant/Associate/Professor of Clinical Pathology and Laboratory Medicine
  • Indiana University
  • Bloomington, IN
  • Title Assistant/Associate/Professor of Clinical Pathology and Laboratory Medicine Specific Title Clinical Veterinarian A...
  • 3/29/2024 12:00:00 AM

C
Director, Quality Systems
  • Catalent Pharma Solutions
  • Bloomington, IN
  • The Director of Quality Systems is responsible for managing pharmaceutical quality systems governance. Reporting to the ...
  • 3/29/2024 12:00:00 AM

Y
Food Services Director
  • Yona Solutions
  • Bloomington, IN
  • Yona Solutions - Come rise above with Yona! Our employees are instrumental in maintaining a happy, healthy, and clean en...
  • 3/28/2024 12:00:00 AM

H
Director of Sales
  • HHM Hotels
  • Bloomington, IN
  • Description Opportunity: Director of Sales Develop and execute strategic sales plans through direct sales, marketing, e-...
  • 3/26/2024 12:00:00 AM

I
CookCashier Sub
  • Indiana Public Schools
  • Ellettsville, IN
  • SUMMARY: The role of the Cook/Cashier is to assist with preparing breakfast/lunch and to run the register, serving our c...
  • 3/26/2024 12:00:00 AM

H
Operational Excellence Leader
  • Hidden
  • Bloomington, IN
  • Job Description Job Description Job Title: Site Dedicated Operational Excellence Leader Location: Bloomington, IN Field:...
  • 3/25/2024 12:00:00 AM

H
Food Service Director
  • Healthcare Services Group, Inc.
  • BLOOMINGTON, IN
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 2/23/2024 12:00:00 AM

H
Cook
  • Healthcare Services Group, Inc.
  • BLOOMINGTON, IN
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 2/21/2024 12:00:00 AM

Bloomington is a city in and the county seat of Monroe County in the southern region of the U.S. state of Indiana. It is the seventh-largest city in Indiana and the fourth-largest outside the Indianapolis metropolitan area. According to the Monroe County History Center, Bloomington is known as the "Gateway to Scenic Southern Indiana." The city was established in 1818 by a group of settlers from Kentucky, Tennessee, the Carolinas, and Virginia who were so impressed with "a haven of blooms" that they called it Bloomington. The population was 80,405 at the 2010 census. The city's population was ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$157,179 to $219,193
Bloomington, Indiana area prices
were up 1.3% from a year ago

Customer Service Director in Davenport, IA
Our REAL Aluminium customer focus days take place here.
December 16, 2019
Customer Service Director in New London, CT
Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations.
February 03, 2020
Customer Service Director in Columbus, GA
We talk about the REAL Aluminium concept, which completely de-mystifies the process of buying aluminium, and show customers the range in our showroom.
January 20, 2020