Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers via direct and indirect customer inquiries. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering excellent customer service. The position requires a thorough knowledge of the bank’s services.
a. Answer customer inquiries (telephone and walk-ins)
b. Serve as a resource for the new account personnel
c. Conduct account research.
a. Understand and know how the system handles checking and savings accounts.
b. Have an understanding of the Bank’s products.
a. Serve as main point of reference for ATM and Debit Card fraud questions.
b. Review Case Tracker Reports and resolve outstanding issues
a. Serve as processor for selected ACH customers
b. Serve as back-up processor for other ACH customers
a. Receive daily cash letters into the bank and process as needed.
b. Oversee processing of morning notices for mailing or distribution.
c. Process daily return item files and send to Fed or receive from Fed.
d. Balance various files from branches prior to End of Day processing.
e. Fix any problems with the above batches.
f. Perform End of Day processing steps per checklist.
g. Send out daily cash letter to the Federal Reserve.
a. Answer requests for credit references
If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
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Ability to Relocate:
Work Location: In person
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