Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
The Herald Bulletin is currently seeking Sales and Marketing Executives to join our winning team! This is a great and rare opportunity! Do you enjoy meeting new people?
We provide an established account list and leads. Do you enjoy learning new things? We do complete and in-depth, paid, training.
Do you like variety? The Herald Bulletin offers the prestige of print plus the immediacy of digital through The Herald Bulletin, our magazines, and heraldbulletin.
com with over 1,200,000 views monthly. Do you want to grow in your position? We offer many opportunities to advance locally and companywide.
In addition to core products this person will be the sales lead for Madison Magazine, the region’s most-read quarterly lifestyles magazine.
This is a full-time salary position commission located in Anderson, IN. Excellent benefits package and most importantly a FUN, WINNING team!
Please send cover letter and resume to Beverly Joyce Beverly.Joyce@indianamediagroup.com
The Herald Bulletin is an Equal Opportunity Employer and part of Community Newspaper Holdings Incorporated.
recblid 1cz9t7m6em5b6dv9trtpthzeq88gw8
Last updated : 2024-05-02
Clear All
0 Customer Service Director jobs found in Anderson, IN area