Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Description
Job description
Inbound Customer Service Representative at SMART Customer Solutions
If you like GREAT pay and working with enthusiastic team members in a FUN environment, you’ll enjoy your career with us!
We are looking for a Call Center Representative that will be the liaison between our company and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; while keeping customer satisfaction at the core of every decision and behavior.
Acceptable attendance at current and previous work history is mandatory and will be verified. Maintaining attendance while in this position is critical in order to maintain your position with SMART.
Basic job responsibilities include:
You are a perfect fit for the job:
We offer paid training and a competitive starting wage.
What we promise employees:
· Dental and Vision Insurance
· Life Insurance after 180 days
Think you have what it takes?! We would love to hear from you and get you started on the SMART path!
Call 844-811-8811 to apply today!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Requirements