Customer Service Desk Clerk - Grocery Store is responsible for assisting patrons at the customer service desk within a grocery store. Initiates returns, resolves customer issues or escalates complaints to management as appropriate. Being a Customer Service Desk Clerk - Grocery Store may be responsible for selling novelty or non-perishable items. May require a high school diploma or its equivalent. Additionally, Customer Service Desk Clerk - Grocery Store typically reports to a supervisor or manager. The Customer Service Desk Clerk - Grocery Store possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
About us
Food Lion is 30 billion dollar business with over 700 locations. We are professional, agile and professional.
Our work environment includes:
```Duties```
- Manage and oversee all aspects of the grocery department, including inventory management, stocking, and customer service.
- Develop and implement strategies to increase sales and meet department goals.
- Ensure the grocery department is clean, organized, and well-stocked at all times.
- Train and supervise grocery department employees, providing guidance and support as needed.
- Monitor employee performance and provide feedback to ensure high levels of productivity and customer satisfaction.
- Collaborate with other departments to coordinate promotions, displays, and special events.
- Maintain accurate records of sales, inventory, and employee schedules.
- Handle customer inquiries, complaints, and special requests in a professional and timely manner.
```Experience```
- Previous experience in store management or retail management is required.
- Strong knowledge of grocery store operations, including inventory management, stocking procedures, and customer service.
- Excellent communication skills with the ability to effectively interact with customers and employees.
- Proven ability to lead and motivate a team to achieve department goals.
- Familiarity with point-of-sale (POS) systems and other retail technology.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Strong problem-solving skills with the ability to make sound decisions under pressure.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Expected hours: No less than 35 per week
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Work Location: In person
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