Customer Service Desk Clerk - Grocery Store jobs in Pine Bluff, AR

Job Title: Grocery Clerk
Department: Grocery
Reports to: Store Manager
Exempt Status: Non-exempt
Safety Sensitive:

JOB FUNCTION: Supports grocery store operations by handling a store’s inventory levels and product displays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities of this position include, but are not limited to, the following:
1. Monitoring sales and identifying any losses or stock wastage
2. Working with suppliers and distributors to negotiate prices and order large volumes
3. Collaborate with executives, marketers, and salespeople to set prices that are good for the market and profit
4. Getting to know the customer base and understanding their motivation and sales drivers
5. Reviewing customer feedback to predict sales trends and seasonal stock demand
6. Briefing staff on stock display and rotation to ensure every space is optimized
7. Researching and monitoring industry trends and consumer behavior to anticipate demand and changes in buying patterns
8. Making predictions based on sales data, customer feedback and market trends
9. Assessing the effectiveness of different product displays and store layouts on sales figures
10. Reviewing competitors, including pricing, profit, marketing, and other progress

REQUIREMENTS AND QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform all the duties described in the proceeding in a safe, efficient, and competent manner. The requirements and conditions listed below are representative of the minimum levels of knowledge, skill, experience, and/or ability required.

EDUCATION AND/OR EXPERIENCE:
1. High school education (or concurrent enrollment in an educational institution) preferred but not required.
2. Prior experience or training as a grocery clerk preferred.

CERTIFICATES, LICENSES, REGISTRATIONS: None
MATHEMATICAL SKILLS:
1. Basic mathematical ability (add, subtract, multiply, divide) and ability to count. Be able to calculate proper mixture ratios or dilution factors when preparing, mixing, or diluting cleaning solutions and other materials.

LANGUAGE SKILLS:
1. Ability to hear, speak and understand the English language in order to respond promptly to verbal requests from customers for information or assistance, to answer telephones, and to be able to communicate effectively with department employees, the store's co-workers and customers.
2. Ability to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers/employees concerning store/department policy/procedures and use of equipment.
3. Ability to read, write, analyze, interpret, and understand the English language with sufficient proficiency in order to read and understand
a) Instructions for operating equipment and tools
b) Case/product labels, temperature gauges, warehouse order codes, numbers, reports, printed paper invoices and order forms.
c) Label instructions on containers of cleaning concentrates, sanitizing agents, degreasers, and other chemical products
d) Company handbooks, policies, and procedures and
e) Other written job-related documents including postings on company bulletin boards.
4. Ability to fill out forms and write reports. Able to clearly price mark/label products for customers and cashiers.

REASONING ABILITY:
1. Ability to solve practical problems and deal with a variety of variables in circumstances where only limited standardization may exist.
2. Ability to interpret a variety of instructions furnished in diagram, oral, schedule, or written forms.
3. Ability to make judgements concerning the placement of merchandise on the shelf/display (spatial relationship), case opening procedures, extent of unsalable product damage, conversation with customers, selling of product, display of product, use of packaging materials for product, quality of product for display and ordering of processed items

OTHER SKILLS OR REQUIREMENTS:
1. Be fully knowledgeable in and thoroughly familiar with the company's procedures and policies with particular emphasis on OSHA and HAZCOM requirements.
2. Be able to perform all duties and responsibilities in an efficient and satisfactory manner that meets the minimum standards for productivity, accuracy, cleanliness, harmony, and safety established at the employer's individual site (normally measured but not necessarily limited to units of one or more of the following: total transaction throughput, unit time per task, sales per employee hour, and/or cases, units, tasks, or pounds per employee hour).
3. Available to workdays/evenings and weekends as scheduled (extended hours on occasion)
4. Maintain a high standard of personal hygiene & appearance
5. Adhere to company dress code (uniform, hat/hairnet)
6. Good interpersonal communications.
7. Excellent customer service skills required.

PHYSICAL REQUIREMENTS:
The physical demands described below are representative of those that are required by an employee to successfully perform the essential functions of this job.
1. Mobility:
a) To move cases from truck/pallet to backroom/preparation area, approximately 75 yards.
b) To move cardboard/packing material from the sales floor to the backroom, approximately 75 yards.
c) To move excess cases/damaged product from the sales floor to backroom storage, approximately 75 yards.
d) To move to backroom of store for supplies/product/maintenance equipment and return, approximately 75 yards.
e) To move to operate product production equipment in production area, approximately 20 yards.
f) Collect and return shopping carts from the parking lot, approximately 200 yards
2. Work on tile or concrete.
3. Lift a maximum of 100 lbs. from 6 inches to 36 inches.
4. Lift a maximum of 80 lbs. from 6 inches to 84 inches on to overhead/ cooler/freezer storage rack.
5. Move cardboard into baler.
6. Move a maximum of 100 lbs. up to 10 yards.
7. Pick up/move/attach signage/sort/open (a/an) case/item/trash from floor/shelf/cart/pallet/cooler/freezer storage.
8. Use maintenance and product transportation equipment.
9. Use both hands to obtain merchandise/cases on shelves/rack, from 8 inches from the floor up to 84 inches from the floor.
10. Reach forward/down with both hands up to 36 inches to obtain merchandise on stocking cart, multi-tray rack or pallets.
11. Reach forward/down with both hands up to 36 inches to clean shelves/floor area or control maintenance/stocking equipment.
12. Reach forward/down/up with both hands up to 36 inches to place items on shelving/displays and in cases/freezer.
13. Reach up to full extension of arms to place signs, banners, and light bulbs in place.
14. Handle labels/signs/tags/trays.
15. Handle case cutter and knife.
16. Handle cardboard/packaging and debris.
17. Manipulate maintenance equipment handles/grasps/knobs.
18. Twist at the waist while cleaning, cutting/opening, packaging, preparing product, sorting, loading/unloading, moving/removing merchandise, and stocking merchandise.
19. Move stocking carts, pallet jacks (up to 2,500 lbs.) and maintenance equipment approximately 75 yards.
20. Climb on ladders, racks, cases and shelving up to 12 feet in height.
21. Pick up cardboard, packaging, and debris from floor.
22. Perform maintenance and sanitation function.
23. Perceive cases, case cutter edge, case strips, shelf location, product size/ description, equipment controls, case load limits, price marking equipment, department production equipment, customers, co-workers, shelf tags, labels on products, stocking carts, temperature gauges/controls, invoice/packing slip, code date, reports, packaging materials, debris on floor, aisle markers, and signs.
24. Perceive color difference of product and product labels.
25. Perceive cleaning/maintenance equipment, pallet jacks, and baler controls.
26. Listen to intercom/phone.
27. Listen to co-workers’ questions.
28. Listen to the sound of case cutter/department production equipment/ baler/pallet jack/cleaning equipment operation "noises".
29. Use the intercom/phone system.
30. Communicate with co-workers.
31. Read production equipment gauges/controls, case labels/strips, signs, tags, shelf signs, code dates, invoices, temperature gauges, reports, numbers, and aisle markers.
32. Read equipment and chemical warning labels.
33. Be able to sweep and mop floors and lift and carry out trash containers to be emptied in an outside bin.
34. Able to engage in repetitive hand movements reaching shelves of varying heights.
35. Able to safely climb and stand on ladders.

WORK ENVIRONMENT
The work environment conditions described below are representative of those an employee encounters while performing the essential functions of this job.
1. Inside work with extreme variations in temperature, dust, humidity from back door/compressors/cooler/freezer.
2. The work environment includes working on surfaces that can be wet, Work on tile or concrete.
3. Access to offices may require ascending/descending a flight of stairs.
4. Typically, the noise level in the work environment is moderate; however, on occasion, it can be somewhat noisy when power tools and equipment is in use.
5. There are no other unusual environmental conditions.

IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.