Customer Segment Manager jobs in the United States

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Central Garden & Pet - Dog/Cat Segment
  • Monroe, NJ FULL_TIME
  • The primary responsibility of this role includes handling customer calls, processing orders via EDI, email, or fax, providing order status or shipment confirmation, and handling all customer inquiries which range from simple to complex requests. Customer Service also partners with other departments as necessary to ensure that customer orders are filled satisfactorily, and accurately, and that all customer problems are resolved promptly and appropriately.

    Must report on-site to our Monroe, NJ facility 5x a week. 

    Measures of Success:
    • Process orders via fax, EDI, and email for all domestic and international accounts while demonstrating attention to detail.
    • Reviews all order prep instructions and shipping instructions so that each order is processed according to each customer's specifications. 
    • Possesses working knowledge and is able to distinguish by product code and description all of Nylabone/IMS/Four Paws products. 
    • Effectively communicates, verbally and in writing, with customers/consultants and all levels of management to identify and investigate problems to determine the best possible solution to successfully resolve issues. 
    • Documents and maintains a record of all inquiries in accordance with departmental protocols/Sox requirements and provides order confirmations including those sent via secured email, web link, and EDI so that discrepancies can be identified and resolved. 
    • Provide inventory availability, estimated backorder release date if available, and offer substitute products. 
    • Possesses a working knowledge of direct import orders. 
    • Possesses a high sense of urgency for time-critical processes. 
    • Coordinates with the shipping department regarding order logistics including priorities, changes and discrepancies. 
    • Coordinates with freight carriers as necessary to resolve shipping problems or expedite shipments. 
    • Responsible to ensure all discounts and current promos are applied to the customers’ orders at the time of order entry.
    • Responsible for maintaining the customer card, updating or creating new ship to addresses, contacts, contract term changes such as freight minimums, etc. 
    • Demonstrates proficiency in all applicable systems currently utilized by TFH/IMS/Nylabone/Four Paws such as Navision, Credit Card Processing Software, Business Central, SAP, and Reporting Tools. The CSR must possess the ability to successfully navigate the systems listed above simultaneously in order to solve problems. 
    • Assists the AR Department and Chargeback Representative with researching open deductions and short payments due to pricing errors, service failures, etc.
    • Other tasks as assigned. 

    Ideal Candidate Attributes:
    • 2-5 years of experience in Customer Service wholesale experience preferred (Walmart, Amazon, Petco, etc.)
    • Understanding of EDI in relation to wholesale to retail guidelines.
    • Prior experience with business integrations preferred. 
    • Knowledge of finance in relation to order cycles, non-compliance, invoicing, and credit memos.
    • Prior inside support and wholesale to retail customer service experience is necessary.
    • Effective communication skills.
    • Experience working in Vendor Central preferred. 
    • Eager to learn, adapt, and grow within a support role.
    • Strong attention to detail and organization. 
    • This is a fast-paced environment that requires independent thinking as well as being able to work within a team setting across many departments.
    • Analytical thinking with the ability to problem-solve with effective outcomes. 

    Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2022 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry~Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central Garden & Pet is based in Walnut Creek, California and has over 7,000 employees across North America and Europe. Visit www.central.com to learn more.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
  • Just Posted

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Plant Manufacturing Manager
  • Central Garden & Pet - Dog/Cat Segment
  • Monroe, NJ FULL_TIME
  • The Plant Manufacturing Manager will oversee the overall operations of the manufacturing facility, ensuring that production processes run efficiently, products meet quality standards, and safety proto...
  • 21 Days Ago

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Accounts Payable Manager
  • Central Garden & Pet - Dog/Cat Segment
  • Neptune, NJ FULL_TIME
  • Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer, and producer of quality branded products for the pet, lawn, and garden supplies markets. Our Dog and Cat business unit is ...
  • 4 Days Ago

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Inventory Control Manager
  • Central Garden & Pet - Dog/Cat Segment
  • Monroe, NJ FULL_TIME
  • Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer, and producer of quality branded products for the pet, lawn, and garden supplies markets. Our Dog and Cat business unit is ...
  • 7 Days Ago

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Food Safety, Quality, & Regulatory Manager
  • Central Garden & Pet - Dog/Cat Segment
  • Monroe, NJ FULL_TIME
  • Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer, and producer of quality branded products for the pet, lawn, and garden supplies markets. Our Dog and Cat business unit is ...
  • 21 Days Ago

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Social Media / Online Reputation Management Manager
  • Central Garden & Pet - Dog/Cat Segment
  • Neptune, NJ FULL_TIME
  • The Social Media & Online Reputation Management Manager is responsible for recommending and executing social media programs while protecting and maximizing our reputation across online channels. The p...
  • 8 Days Ago

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Specialist/ Sr. Specialist, Media Audience Strategy (Remote)
  • Abercrombie and Fitch Co.
  • Columbus, OH
  • Company Description Job Description The Media Audience Strategy Specialist will be responsible for leading all 1P, 2P, a...
  • 4/24/2024 12:00:00 AM

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Senior Project Manager Company Hidden Retail Columbus, OH Project Manager 2 Openings 2 weeks ago $3,000 reward per hire
  • Agilityconnect
  • Columbus, OH
  • **Senior Project Manager** Company Hidden Retail Columbus, OH Base pay $12,345 - $678,910 or to view salary and company ...
  • 4/24/2024 12:00:00 AM

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Commercial Sales Representative
  • Itech Consulting Partners, Llc
  • Columbus, OH
  • Location Columbus, OH No Remote **Job Summary** Our client is a Fortune 500 provider of title insurance and settlement s...
  • 4/24/2024 12:00:00 AM

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Stockroom Associate II
  • Tapestry Inc
  • Columbus, OH
  • ** Stockroom Associate II** Coach Columbus, OH, US The Sales Support Associate role is an integral part of the stores ov...
  • 4/24/2024 12:00:00 AM

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Director, Performance Management (Remote)
  • agilon health
  • Westerville, OH
  • Company: AHI agilon health, inc. Job Posting Location: Columbus, OH Job Title: Director, Performance Management (Remote)...
  • 4/23/2024 12:00:00 AM

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Sales Associate (Part-Time), J.Crew Retail, Easton Town Center
  • J.Crew Group
  • Columbus, OH
  • Location: Columbus, OH, US, 43219 Company: JCrew Date: Feb 28, 2022 ** Sales Associate (Part-Time), J.Crew Retail, Easto...
  • 4/23/2024 12:00:00 AM

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Inside Sales Representative
  • Columbus Region
  • Columbus, OH
  • ** Inside Sales Representative** Location: Columbus, OH, US, 43219 Company: 9290-FCX Performance, Inc **Essential Functi...
  • 4/22/2024 12:00:00 AM

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Management & Sales Training Program Floorcovering
  • Sherwin-Williams
  • Columbus, OH
  • The Sherwin-Williams Floorcovering Management & Sales Training Program is an accelerated, entry-level position designed ...
  • 3/8/2024 12:00:00 AM

Income Estimation for Customer Segment Manager jobs
$106,312 to $167,758